We decided to purchase this particular Keurig because of the soon to be ending rewards system to replace a functioning one that we've had 6 years. What a difference! It's so much quicker to brew and with the new multi-stream brew, the coffee tastes much better! We are very happy with this purchase.
Response from keurig.comBy Keurig, Consumer Care, August 26, 2022
We are thrilled to hear that you are loving your new K-Supreme Plus coffee maker! Happy brewing!
I really love this coffee maker and I am hopeful that it will perform longer than my previous one. I am grateful to Keurig that they offered a replacement because this coffee maker is so user friendly and brews a great cup of coffee. Thank you Keurig!
Even though this doesn’t have a programable feature to schedule on/ off times, I like this better than my old Keurig. You can save two favorite brew types, heats up quickly and handle on water dispenser is handy. My old Keurig lasted a long time so we’ll see how this one goes, but so far, so good.
You have to descale the unit. Since I just received it I have not had to descale it. But I will certainly let you know when I get there and what happens.
I love, love, love this Keurig model. I was heartbroken when the machine just "died" during descaling less than one year after purchase. Turns out it was the thermal switch. In a matter of one call and two emails, a new one was on its way to me that day. THAT'S customer service. Thanks Keurig!