This is a warranty replacement. Loved my coffee maker but unfortunately it had an issue and quick working during the descaling process. Keurig was great and within a few days I had a replacement for the one that quick working. I love this one and enjoy a GREAT cup of coffee several times a day. The thing I love the most is being able to adjust the strength and the temperature of the coffee. I can make a cup of coffee more to my taste than I could with my previous machines.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on April 28, 2021
Posted by: Meghann
I got this at Christmas as a present. It worked great the coffee tasted amazing I was happy. I did a descale for the first time and the screen said descale after the process was already done. I googled everything to fix it and nothing worked so I used it with it saying descale all the time. I have a issue now with coffee grounds in all my coffee cups. So disappointed since its only a few months old with so many problems.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 30, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
My original K-Supreme stopped working after11 months of use. I contacted Keurig customer service on a Saturday and within ten days I received a new machine. I like the ability to preset my strength and temperature user settings for a great cup of coffee every time.
I bought this at Xmas very happy with it makes great coffee needed to be descaled so did that and the light when off for a few weeks then stayed on . Got a new replacement .
I bought this Keurig exactly 3 months ago. One morning, it totally quit. It had no lights at all. Customer Service had no problem issuing a replacement. He was able to pull up my original invoice, just by giving the date of purchase. I received a brand new in 2 days. Great job