We got this unit to replace the one the quit on us. We always love this unit it works great for us in the early morning. Just happy that Keurig replace the coffee maker without ant problems
We bought this Keurig less than a year ago. It is a good coffee maker. Even though it lasted less than a year the warranty was in place and we got a new one very quickly. Good customer service but hopefully the new one will last longer.
We just received our fourth Keurig and not one has lasted through the warranty period. I just don't understand how the brewer hasn't been recalled as we can't be the only ones.
I've had various versions of Keurig over the years, THIS one is THE best! You can customize you brew strength. I was a die hard Starbucks French Roast gal, unti I tried a brand called Revv. Orange box. If you ever get the chance to buy it, Do so! I customize this Keurig to full strength, hottest temp @ 12 ounces. I haven't bought SB since.
Purchased this about 10 months ago. Upon the second cleaning procedure the machine 'died'. Called Keurig to explain what happened and after establishing that the warranty applies, they sent another unit. I was expecting to get my morning coffee elsewhere for several days when, lo and behold, the new unit showed up the second day. WOW!!!
I submitted an email just yesterday explaining the issues the new unit I received on Aug 17th. Has !!!! I have to unplug every night as it hummmmms !!!! In the morning I plug up & unplug 3 or 4 times before it will accept my decision!!!! 10oz May give me 3 ozs. 4 oz overfills the cup!!! I requested an exchange of the level up!!!!
I’ve been using the Keurig system for many years. I bought the supreme and after one year it stopped working. When I called customer service, with no questions asked, they sent a replacement unit.