Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Would give a zero stars rating if possible
on July 31, 2021
Posted by: Anonymous
This is a brewing disaster. All this talk about the multi streaming feature. When the five holes are made in a Keurig cup, it has become apparent that coffee grounds are being dispersed throughout the brewing area. Coffee grounds fall into your cup, onto the counter and must be dumped out over the sink. Descale is on b/c interior is full of grounds.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Breaks down quick / Bad Quality
on August 3, 2021
Posted by: Erin101
I bought this coffee maker 3 months ago. Within the first month, it asked me to descale. I used the solution exact to direction twice and the descale signal would not shut off and it wouldn't poor out. I even used the trick that they tell you to use the paper clip. Nothing worked. Keurig ended up sending me another new machine. I have now had this machine for 1 month and got the descale signal. I went ahead and descaled again twice per direction on the solution. 3 days later the screen at the top broke and has completely disappeared with no digital words and it still doesn't pour out the coffee. I used to have one of the original Keurig's and that one lasted forever. Now the product is very low quality. Will never buy Keurig again.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst yet
on August 20, 2021
Posted by: Sue42
Slowest brewer ever!
Machine is brand new, the coffee trickles out so slow it’s pathetic! It’s like when the old ones were about to stop working. I don’t like the footprint of this either, but was willing to overlook that. Keurig coffee makers don’t have longevity, but I keep buying a new one every year because it’s still cheaper than going out to buy coffee daily. However, the slow performance of this machine is intolerable and I will be returning it.
Machine is brand new, the coffee trickles out so slow it’s pathetic! It’s like when the old ones were about to stop working. I don’t like the footprint of this either, but was willing to overlook that. Keurig coffee makers don’t have longevity, but I keep buying a new one every year because it’s still cheaper than going out to buy coffee daily. However, the slow performance of this machine is intolerable and I will be returning it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 24, 2021
Thank you for your feedback. The K-Supreme Plus coffee maker will start brewing within 15-20 seconds of pressing brew button and normal brewing time is up to 3 minutes depending on the size and strength selected. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Coffee MUCH WEAKER than last Keurig brewer
on September 18, 2021
Posted by: Dealer
We replaced our K-Elite with the Supreme Plus. On strong, it is NOT as strong as before. The coffee tastes weak. not a little. A LOT. if you brew strong coffee at 6 oz because you like a full flavor, this Supreme Plus brews WEAK COFFEE. Keurig, I am truly disappointed that you would create a new brewer that can't make coffee as strong as your older brewers. Your engineers clearly new it and didn't fix the design. This is a shame. I will be returning this brewer, if allowed by Keurig
I would recommend this to a friend!
Response from keurig.comBy Consumer Care , September 22, 2021
Hi David, thank you for your review. We're so sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is not typical of the coffee maker and we will be passing your feedback along to our engineering and quality teams for review. If you have not yet returned the brewer, we'd love to help with this! Please call our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
Wrong unit received, Cust Svc, no follow thru!
on November 14, 2021
Posted by: Moccamaster4Me
Verified Purchase:Yes
Bought a K-Supreme Plus, received a 'Walmart Only' K-Latte. Called Customer Service last Monday, 11/8 to exchange, CS Rep hasn't followed through. Epic fail on Keurig so far. Probably just return the K-Latte and cancel my K-Supreme Plus order.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Slow and does not brew selected cup size
on January 6, 2022
Posted by: Lisa55
I have had this machine for approx 1 year. I upgraded from a previous model due to the slim profile and handle on water reservoir. It worked great until the first descaling. Then the brew time got longer. Now, after 3 total descales, it only brews 6 oz of coffee no matter what size we choose (although one brew this morning only produced 2 ounces of coffee) and it takes forever. It’s also now extremely noisy and spews and sputters the entire brew cycle. It looks much better than it performs. I’ve been a Keurig user for years, this machine has been a huge disappointment, especially given the cost.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2022
We're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Dont buy if looking for a coffee maker that lasts
on March 22, 2022
Posted by: ed1960
Love everything about this coffee maker except it stops working. Keurig is great and they are now sending me my third brewer as the first two failed and just stopped powering up. Cant say I would purchase another if and when this one fails. I usually dont give reviews but felt compelled to share my experience since it has been repeated over and over and not just a fluke.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 25, 2022
That doesn't sound right. We suggest that you please call Consumer Care at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
5
Great coffee!! but...
on May 16, 2022
Posted by: K3forme
We have had our Supreme Plus for two years and it is great! It started out at our mountain house and we brought it to the city when our 8 yr old Keurig died. Ours keeps the descaling alert on when you first power up (for no more than a couple seconds) but we use filtered water and I have a cleaning schedule of my own and don't rely on the machine. Other than that, it has been fabulous! I was going to purchase a second one to go in our other house but see several reviews in very recent days/months of these not lasting. Hmmmm...might be a back cycle for Keurig. Going to hold off until we see more recent reviews that are positive. Thanks to everyone for your posts.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 19, 2022
Thank you for your review and feedback. If you ever need assistance with your K-Supreme Plus Coffee Maker, please don't hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com