Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Would rate at a ZERO
on September 8, 2022
Posted by: MHynds
I’ve had 3 of these in a year. ALL of them have had the electricity go out in them. The first lasted 9 months, the second lasted 3 months, the 3rd lasted ONE WEEK! Go with the original model. Do not buy this! When they replace it they won’t send you another model they send you another crappy one that just breaks!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2022
Thank you for your review and feedback. We're sorry to hear about the issues you have experienced with your K-Supreme Plus coffee maker. Our Consumer Care team would love the opportunity to find a resolution that best meets your needs. If you are willing to give us another chance to assist you, please contact us at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Garbage
on September 8, 2022
Posted by: Jim Vee
Throwing mine out after four months of constant clogs and not pumping out any coffee, one thing I noticed with this machine is that the pump pressure is very light and it is very pod brand sensitive. It will work better with some pods or completely not with other brands and when it does work the stream is very weak I think because of the multi-stream technology because the pressure is pumping water now through five streams instead of one like in previous models. I'm going back to my Keurig Elite which pumped a perfect cup everyday for two years without fail.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2022
Thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet disposed of the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST, and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: kathyr2424
Verified Purchase:Yes
I had used my K-Supreme daily for over a year when it stopped working. After trying to descale it numerous times unsuccessfully, I contacted Customer Support for help, who walked me through a few troubleshooting ideas to no avail. So, even though my warranty had expired two months earlier, and I couldn't locate my receipt, I was still offered a new coffee maker. Unbelievable. Thankfully I had registered the coffee maker when I bought it, which was how they could locate the specifics of my purchase.
After this positive experience, I am now a lifelong customer of Keurig.
After this positive experience, I am now a lifelong customer of Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Defective Model
on September 6, 2022
Posted by: bad smell of coffee
I started out with a K-Classic, had it for years, loved it, never any issued. Well, in November 2021, I decided to upgrade to the slick K-Supreme Plus. Great price, good looking and worked well for 4 months. Descale light came on and I followed the instructions, still won't brew. Called customer service and they replaced it. This was in March 2022. 3 months pass and the same issue. Call CS to do trouble shooting. Nope they replaced it again. Come June 2022 and low and behold a repeat of the same issue, call CS they replace it once again. September 2022 and the current status of the coffee maker same problem does it again. Call CS again, they want to replace it, mind you it is still under warranty. I refuse, saying it's a defective model and I want an upgrade or at least a different model. CS says, we'll replace the defective one and if it happens again, they will have something else. I ask, how many replacements must I go through in order to resolve this. This would be my 4th machine. Now I'm waiting for a corporate rep to call me for answers. Thankfully I have my trusted K-Classic in storage, so we won't miss our morning coffee. Beyond disappointed
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 7, 2022
Thank you for your review. We do take this feedback very seriously and are confident our corporate team will be able to resolve this issue for you. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Useless
on September 6, 2022
Posted by: Markeen
I’ve been a faithful Keurig customer for years. This one is very disappointing. From day one, splashes everywhere. I’ve had it less than a year. I descale regularly. Suddenly the descale message won’t turn off & now it makes about 2oz. Then shuts off. I won’t buy another one. Think I’m going to try the Cuisinart
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 7, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: KayK
Verified Purchase:Yes
I ordered my third Keurig and have been a loyal customer for 10 years. Up until now I have been very happy. But this last time I ordered a K Cup supreme that has a stainless steel base. Since day one I have noticed a metal like taste to my coffee or tea that I brew. I have spoke to 3 different representatives they have all promised me a manager would call me back and it has not happened. Without my awareness a replacement Keurig was sent but it was the same model that had the same issue. Unfortunately this company has lost my loyalty.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: SCSZ
Verified Purchase:Yes
I owned t this wonderful coffee maker but after following the instructions to descale it the descale request never went away. I called Keurig and we tried to fix the problem to no avail. So, Keurig replaced it! It still makes coffee and I will donate it. I am hopeful that when it is time to descale the new machine it will do fine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: DJjoe
Verified Purchase:Yes
Had problem with coffee pot and called after troubleshooting the company replaced it. We love our Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com