Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Kittywoman
Verified Purchase:Yes
Everything went well at first as I still had the receipt for the original purchase. However, when all the information requested; pictures of original receipt, coffee pot and serial number along with my personal information they could not read the serial number. I called customer service and the agent kept talking in a circle, when I asked if they could enlarge the image (the serial number is not very large) he said he did not have access to the email image or email. We went through this several times: I couldn't make the image any larger on my end without making it blurry and he kept saying I had to resend it so they could read it--can you enlarge it? Very frustrating, finally after several tries they finally approved my submission, not sure what had changed. When I did receive the replacement I immediately registered it online although it didn't seem to make much of a difference for the original coffee pot because they again requested all the same information that I had submitted.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Was so disappointed that our Keurig just stopped working - wouldn't power on. Called Keurig and they honored their warranty, even though the machine was slightly over a year old, and I hadn't saved the receipt. Received the new one in 2 days and works great. I will be more diligent this t ime about following the cleaning instructions they recommend, so hopefully this coffee maker will last longer. It is a great improvement over the older model - easier to use water container, programmable to both our coffee preferences, and has more features.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lmma
Verified Purchase:Yes
I’m sorry the original coffee maker lasted such a short time. I hope this one lasts longer. I owned a keurig coffee maker for probably 15 years and gave it away. It was still working beautifully. Perhaps because this has more features more things could go wrong.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: CleoG
Verified Purchase:Yes
Awesome brewer and excellent customer service!!! My previous brewer was wonderful but one day I was descaling it and it stopped working. I called customer service just to find out that my brewer was out of warranty by a month. Well to my surprise the young lady that took my phone call informed me that since it was so close that they’ll go ahead and replace my brewer anyway. Thank you Keurig for being a great company that takes care of their customers. I love my coffee maker and will never use any other. Thanks Keurig!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: kp60
Verified Purchase:Yes
The larger carafe is a big plus. Not having to wait for the water to heat before making your selections is also great.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: CraigW
Verified Purchase:Yes
I've had several Keurig coffee makers over the years. They have all been very reliable and make great coffee. This new one is a replacement for a maker that developed an electrical problem. Keurig was awesome to work with on the replacement. We love this coffee maker. It isn't the fastest coffee maker (thus the 4 stars) but it is a great little maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: klucqwiucviewunvcipunpno
Verified Purchase:Yes
3 failed machines, failed to register the first, second one failed in a week, third and final machine lasted 6 cups !!! two electical failures and a bad pump
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Dwhranch
Verified Purchase:Yes
Super single serve. Love it. Fast and rich coffee. Also love the iced coffe feature.
I would recommend this to a friend!
Written by a customer while visiting keurig.com