One call and Keurig made the replacement a piece of cake! Easy replacement and delivery was only a three day wait without having to return the old coffee maker which had stopped making and full cup. Thanks for doing the right thing Keurig!
When my coffee maker broke, I contacted Keurig and they promptly emailed me a warranty form. They form was easy to complete and did not require a receipt which I did not have because item was a gift. New coffee maker arrived in a few days. I am very pleased with the product and have used Keurig coffee makers for over 15 years.
This is my second replacement, they refuse to upgrade or downgrade the machine. Poor design and breaks after about two months of use, I guess we will see how long this one lasts.
The reason I have been a Keurig customer for more than 20 + years is because Keurig stands behind their product. I am going on my third model, I have had issues with the K cups supreme and twice they replaced my machine. The replacement and the cold Keurig were a breeze, I will continue being a Keurig customer for life!