Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Quality control issues
on March 30, 2021
Posted by: Specba1
We bought one of these for our northern home and loved it so much that we bought a second one for our winter home. The first one we bought for Florida was dead on arrival. Nothing lite up when we plugged it in. We returned it and exchanged it for the exact same model. It worked for about 5 days and died. We contacted Keurig customer support who offered to ship us another one. Instead we chose to exchange it at the store rather than wait for them to ship it to us. So far the third one is working but it's only been two days. We do love the features and it is a great improvement over our prior Keurig. If only they could solve their quality control issues.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 31, 2021
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Posted by: Coffee luving gal
Verified Purchase:Yes
Love the look/design but doesn't deliver on performance. I must say, the claims of 3 temperature setting isn't accurate, the difference is only a degree or two at the most. I was hoping for a piping hot cup of coffee but was only mediocre at best. The feature of multi stream sounds good, but I find no difference from the old model that is only a single punch. The other thing is, it is very messy, the coffee splashes all over the counter. I'm very disappointed in this product.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Kim Militello
Verified Purchase:Yes
Within a week of owning this, it stopped brewing, would only brew 3 oz. But Keurig has great customer service.
Response from keurig.comBy Keurig, Consumer Care, April 6, 2021
We're glad to hear Consumer Care was able to help. If you ever need assistance, please reach us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Karen D
Verified Purchase:Yes
I originally received a new Keurig Supreme plus coffee machine for Christmas. I started using it and within a month the machine said "Descale" I thought that was fast. Then a 2 weeks weeks later the machine just stopped working. I called Customer Service and they were very understanding and sent a new replacement within 10 days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ina G
Verified Purchase:Yes
Coffee does not get as hot as I would like even on hottest setting.
Written by a customer while visiting keurig.com
Posted by: rjr4band
Verified Purchase:Yes
This is a great new Keurig. I love the design and functions. The only problem is, this is my second one. The first one required 2 descalings within a 3 month period. I hope this one is better.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
First one broke after a week or so, customer service was great, but we had to go without coffee for 2 weeks until the replacement arrived. we taped the water reservoir in place and use the water reservoir from the first unit to fill the tank, after reading reviews stating that they believe the unit failed after the water tank wasn’t properly seated while heating up. Hopeful this one works. Trying to be ignore my conscience saying Kcups are so wasteful and terrible for the environment, but I’m American so it shouldn’t be too hard to ignore the atrocities
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Happy drinker of finer co
Verified Purchase:Yes
This is the third Keurig coffee maker I have purchased. I absolutely love using these machines. I think I love this one best as it is the newest model and is so easy. I can preset settings for my favorite drinks. It is much easier to fill and I would not be without it. Recommend all coffee lovers have this
I would recommend this to a friend!
Written by a customer while visiting keurig.com