Love this as you can set 3 special settings for 3 people! 3 brew strengths and 3 heat settings to choose from! Not to mention a large water reservoir! Simply love it!
I bought this in January and it apparently has a timed setting that tells you when to descale it. The machine needs descaled every 30 days. I don’t really understand that, my Cuisinart only needed done about every 6 months, it lasted over 5 years. It was still working but slowing down, I replaced it with this keurig, which quit working after 2 1/2 months. It would brew short cups, it splattered everywhere, it decided it needed water ALL THE TIME! I would unplug the and fill the reservoir and fought with it for over a week like that just to get a cup of coffee. I called Keurig, they sent me a new one. But I am afraid to rely on it. So I bought a cuisinart for a backup. Definitely READ THE REVIEWS ON THIS ONE!
I love my K-Supreme Plus Keurig! It is stylish and does not take a lot of counter space. The features are perfect for brewing a great cup of coffee. I received this replacement coffee maker in about a week. The customer service was top-notch! He did everything possible to remedy the situation.
I am very happy with the new features of the new style brewer. That is the reason I replaced my older Keurig, that I had used everyday for years. So when it shut off on me and would not turn back on, I was upset. I had it for about 4 months before it gave me a problem. I thought I was in for a fight over warranty. I could not have been more wrong. The customer service was above outstanding. I called and explained what had happened, and within fifteen minutes there was a new brewer heading my way. I received it in 3 days and was back to great coffee once again. The new machine seems to be doing well for the couple of weeks I have had it. I think my troubles with it are in the past. Thank you Keurig, for valuing your customers time, standing behind your products. I truly wish other companies would perform customer service this way. What a beautiful world it would be....