First one broke after a week or so, customer service was great, but we had to go without coffee for 2 weeks until the replacement arrived. we taped the water reservoir in place and use the water reservoir from the first unit to fill the tank, after reading reviews stating that they believe the unit failed after the water tank wasn’t properly seated while heating up. Hopeful this one works. Trying to be ignore my conscience saying Kcups are so wasteful and terrible for the environment, but I’m American so it shouldn’t be too hard to ignore the atrocities
This is the third Keurig coffee maker I have purchased. I absolutely love using these machines. I think I love this one best as it is the newest model and is so easy. I can preset settings for my favorite drinks. It is much easier to fill and I would not be without it. Recommend all coffee lovers have this
Very happy with the warranty service that I received. I really like this model, I can get a nice hot fresh tasting cup of coffee when I want it. Being able to set the temperature, and strength is a great feature. I was actually told to start with that I wouldn't be able to get the same model, that it was no longer available. I was very happy to find out that I would get an exact replacement after all. Thanks again!
Purchased the unit with the multi stream and wish I didn't. Very slow and would like it to fill 16oz or a travel mug, very disappointed. Taste seems the same to me as the old. I also could not descale the unit so Keuring sent another, just disappointed. I will say Keurig did stand by the product and send me another one, they are outstanding.
I bought 6-months ago, had an issue which was quickly resolved and a replacement coffee maker was sent to me. What I like most is this fits perfectly on my counter next to a wall and takes up less space than previous Keurig coffee makers. Very grateful for the replacement, shipped quickly!