Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: GrandmaV
Verified Purchase:Yes
I had my Keurig K-Supreme for only 10.5 months when it suddenly stopped powering up. I called Keurig and after trying all the remedies, they very cheerfully replaced it. I had my new Keurig K-Supreme within days. I am so pleased with their service and pleasant people to work with. Love my Keurig!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Great when it works, but huge issues
on September 21, 2022
Posted by: JoelS
I am on my second warranty replacement (3rd brewer). The brewer works GREAT when it’s working and I couldn’t be happier with that, however but it dies when running a descale. This is a known issue from what I can see on all of the forums and is rather frustrating, something to do with a temperature sensor that has an error when running the descale. You can supposedly fix it but I’m not going to take it apart and void my warranty. That said, Keurig’s warranty process is fantastic, I’ve had 0 issues getting it replaced each time it stops working after the first descale. I would say I got a lemon but after happening twice within the warranty period to two separate brewers both when doing the first descaling run, I wouldn’t buy again for the simple hassle of having to replace it. Maybe 3rd times the charm and I’ll update this review at the point, once I descale this one for the first time.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 10, 2022
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you have completed the descaling process. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
5
Over-standing warranty replacement Service
on September 20, 2022
Posted by: Vic Vic
Verified Purchase:Yes
I replaced my K-Supreme Coffee Marker using the warranty. The replacement process was simply outstanding. I just answered a few questions, emailed some photos of my broken Coffee machine and in less than three days to got my very new Coffe Maker machine which works wonderfully.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JFerrari
Verified Purchase:Yes
I just updated our Keurig to the Supreme and so happy I did. It' doesn't take up as much counter space, it heats instantly and it doesn't make any noise while heating. It also has a special setting that remembers the way you like your coffee so you just select one button. My husband likes his coffee different from the way I like mine so it allows you to program it that way. It's fantastic!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: pumpkinspice2022
Verified Purchase:Yes
On the third one and it doesn't work. Nothing but issues a week in with the first and the replacements are no better
Written by a customer while visiting keurig.com
Posted by: PopPop 65
Verified Purchase:Yes
My K-Supreme would even turn on one day. I called the number I received after I purchased it. A very nice lady asked me a few questions got my serial number and started explaining a new one was on the way and what I should do with the old one. I couldn't believe it was that easy,so I made her repeat it.
I received a brand new one in a few days and set it up and began enjoying my coffee again
I was very impressed with service given to me.
I received a brand new one in a few days and set it up and began enjoying my coffee again
I was very impressed with service given to me.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: joct4one
Verified Purchase:Yes
This coffee maker does everything maker should do. Works great, makes a great cup of coffee and saves counter space, I will always recommend this machine to anyone who asks. I may buy another one for our vacation house at Myrtle Beach.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Best Coffee Maker and BEST Customer Service!
on September 19, 2022
Posted by: Scooter67
Verified Purchase:Yes
Like many people, I have had numerous Keurig machines. I have never been disappointed with being an owner of their products or the selection of coffees to choose from. I can honestly say that whenever I have had an issue, the Customer Service has been phenomenal!
I will be a Keurig customer for life!
I will be a Keurig customer for life!
I would recommend this to a friend!
Written by a customer while visiting keurig.com