Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Defective model
on May 14, 2021
Posted by: mich65
Purchased this model in January 2021 and has stopped working twice (turns off and never turns back on). Keurig has sent a new one twice but does not overnight ship and wait time is about 4 days or more. Loved the machine's new look but having it break twice in such a short time is a huge inconvenience.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 18, 2021
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Machine is garbage
on May 17, 2021
Posted by: John scott
Sitting on hold with Keurig working on getting my third device. First one arrived inoperable. Second one died after three months. Only good news is they honor their warranty and are sending me another one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 19, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: BLFS
Verified Purchase:Yes
I am loving this machine. I was determined not to get a Keurig (my daughters machine just didn't get hot enough) but when I saw the K-Supreme with strength and temperature controls I decided to try it out. I recommend this machine for everyone who just wants to brew one cup at a time.
Written by a customer while visiting keurig.com
Posted by: ET CH
Verified Purchase:Yes
Have had many different Keurig models in the past. Have always looked for one that makes a strong cup of coffee without making a smaller cup to make it stronger. This one finally does that without sacrificing the 8 oz size I like.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Another new user
Verified Purchase:Yes
Does NOT fit travel mugs (like a Yeti 20 oz or Klean Kanteen), shorter will work. Programmable feature is easy to use. Brews well. Have to take out the pod holder if you want to use the My K-Cup universal coffee filter (and not use the very bottom, light gray piece of the universal filter ).
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Electrical Issue, light flickers while brewing.
on June 10, 2021
Posted by: royals
This machine has big issues. Brewing coffee is extremely slow and my kitchen light starts to flicker while brewing. i thought i have electrical issue so i called a certified electrician and he said this machine draws extremely high amp than regular appliance designed for everyday use in kitchen because its heating the water while brewing and he suggested to return it and get a different model. I did some research and found 100's of people on reddit has same issue as mine. Keurig please fix the issue. i had 3 Keurig before and never experience this issue.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 10, 2021
This is not the experience we would like you to have with your K-Supreme Plus coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com
Customer Rating
1
Does not work!
on June 20, 2021
Posted by: Tom62021
I received my K-Supreme Plus for Christmas 2020. Today, June 20, 2021, Father's Day, with family visiting, the machine shut off and will not power on again. In researching the problem, I've read many, many reviews by other users with similar electrical problems. Do not bother sending me the customer service number as this product clearly has SIGNIFICANT design flaws.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 22, 2021
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Written by a customer while visiting keurig.com
Customer Rating
1
Unreliable
on July 27, 2021
Posted by: wantmyoldkeurigback
I purchased 2 months ago and after only 1 month it works periodically and only after unplugged for a day. It says to descale right after I descale and has never stopped saying descale. It says to add water will a full tank. I had the original keurig for 5 years and it just conked out one day. Best machine. This one should be recalled until it works consistently
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com