Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Another new user
Verified Purchase:Yes
Does NOT fit travel mugs (like a Yeti 20 oz or Klean Kanteen), shorter will work. Programmable feature is easy to use. Brews well. Have to take out the pod holder if you want to use the My K-Cup universal coffee filter (and not use the very bottom, light gray piece of the universal filter ).
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Electrical Issue, light flickers while brewing.
on June 10, 2021
Posted by: royals
This machine has big issues. Brewing coffee is extremely slow and my kitchen light starts to flicker while brewing. i thought i have electrical issue so i called a certified electrician and he said this machine draws extremely high amp than regular appliance designed for everyday use in kitchen because its heating the water while brewing and he suggested to return it and get a different model. I did some research and found 100's of people on reddit has same issue as mine. Keurig please fix the issue. i had 3 Keurig before and never experience this issue.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 10, 2021
This is not the experience we would like you to have with your K-Supreme Plus coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com
Customer Rating
1
Does not work!
on June 20, 2021
Posted by: Tom62021
I received my K-Supreme Plus for Christmas 2020. Today, June 20, 2021, Father's Day, with family visiting, the machine shut off and will not power on again. In researching the problem, I've read many, many reviews by other users with similar electrical problems. Do not bother sending me the customer service number as this product clearly has SIGNIFICANT design flaws.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 22, 2021
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Written by a customer while visiting keurig.com
Customer Rating
1
Unreliable
on July 27, 2021
Posted by: wantmyoldkeurigback
I purchased 2 months ago and after only 1 month it works periodically and only after unplugged for a day. It says to descale right after I descale and has never stopped saying descale. It says to add water will a full tank. I had the original keurig for 5 years and it just conked out one day. Best machine. This one should be recalled until it works consistently
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Would give a zero stars rating if possible
on July 31, 2021
Posted by: Anonymous
This is a brewing disaster. All this talk about the multi streaming feature. When the five holes are made in a Keurig cup, it has become apparent that coffee grounds are being dispersed throughout the brewing area. Coffee grounds fall into your cup, onto the counter and must be dumped out over the sink. Descale is on b/c interior is full of grounds.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Breaks down quick / Bad Quality
on August 3, 2021
Posted by: Erin101
I bought this coffee maker 3 months ago. Within the first month, it asked me to descale. I used the solution exact to direction twice and the descale signal would not shut off and it wouldn't poor out. I even used the trick that they tell you to use the paper clip. Nothing worked. Keurig ended up sending me another new machine. I have now had this machine for 1 month and got the descale signal. I went ahead and descaled again twice per direction on the solution. 3 days later the screen at the top broke and has completely disappeared with no digital words and it still doesn't pour out the coffee. I used to have one of the original Keurig's and that one lasted forever. Now the product is very low quality. Will never buy Keurig again.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst yet
on August 20, 2021
Posted by: Sue42
Slowest brewer ever!
Machine is brand new, the coffee trickles out so slow it’s pathetic! It’s like when the old ones were about to stop working. I don’t like the footprint of this either, but was willing to overlook that. Keurig coffee makers don’t have longevity, but I keep buying a new one every year because it’s still cheaper than going out to buy coffee daily. However, the slow performance of this machine is intolerable and I will be returning it.
Machine is brand new, the coffee trickles out so slow it’s pathetic! It’s like when the old ones were about to stop working. I don’t like the footprint of this either, but was willing to overlook that. Keurig coffee makers don’t have longevity, but I keep buying a new one every year because it’s still cheaper than going out to buy coffee daily. However, the slow performance of this machine is intolerable and I will be returning it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 24, 2021
Thank you for your feedback. The K-Supreme Plus coffee maker will start brewing within 15-20 seconds of pressing brew button and normal brewing time is up to 3 minutes depending on the size and strength selected. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Coffee MUCH WEAKER than last Keurig brewer
on September 18, 2021
Posted by: Dealer
We replaced our K-Elite with the Supreme Plus. On strong, it is NOT as strong as before. The coffee tastes weak. not a little. A LOT. if you brew strong coffee at 6 oz because you like a full flavor, this Supreme Plus brews WEAK COFFEE. Keurig, I am truly disappointed that you would create a new brewer that can't make coffee as strong as your older brewers. Your engineers clearly new it and didn't fix the design. This is a shame. I will be returning this brewer, if allowed by Keurig
I would recommend this to a friend!
Response from keurig.comBy Consumer Care , September 22, 2021
Hi David, thank you for your review. We're so sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is not typical of the coffee maker and we will be passing your feedback along to our engineering and quality teams for review. If you have not yet returned the brewer, we'd love to help with this! Please call our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com