After descaling my coffee maker the first time, the "descale light" stayed on. I sent an email to Keurig and was given a number to call. The representative sent me a replacement. Fortunately, I had registered and the coffee maker was covered under warranty. I have been ver;y pleased with my Keurig products.
We called customer service because accurate and broke after six months which was highly unusual. I couldn’t believe how nice and efficient customer service was in providing us with a new one, even without a receipt! Amazing company.
I was having issues with my new Keurig Supreme plus that I received as a gift. The online customer support was great and when the issue could not be resolved. Keurig sent me a replacement ASAP.