This is actually the replacement of a replacement. We had a single serve that died in December, so we replaced it with the K-Supreme. However that unit quit working about 6 weeks after we got it, no power. You were very helpful and and you sent a replacement. This is our 4th Keurig. I regularly clean it and we have always used Brita filtered water. However, if this one fails, then we are going back to our Cuisinart and brew the old fashioned way.
After descaling my coffee maker the first time, the "descale light" stayed on. I sent an email to Keurig and was given a number to call. The representative sent me a replacement. Fortunately, I had registered and the coffee maker was covered under warranty. I have been ver;y pleased with my Keurig products.
We called customer service because accurate and broke after six months which was highly unusual. I couldn’t believe how nice and efficient customer service was in providing us with a new one, even without a receipt! Amazing company.
I was having issues with my new Keurig Supreme plus that I received as a gift. The online customer support was great and when the issue could not be resolved. Keurig sent me a replacement ASAP.