The reason that I rate it as a 3 is that this is our 3rd k supreme in 2 & 1/2 months. The first one didn't work, the 2nd one lasted 2 months. We have had this one for 3weeks and it already needs to be descaled? We have made maybe 50 cups of coffee.
The Keurig team was awesome to work with, my Keurig had quit on me but luckily it was still under warranty, they replaced it with no questions asked & I had my new machine within 2 weeks. Thank you Keurig team for making this a headache transaction, you guys are the best!!!!!!
Maybe third one is the charm so far so good. Hope it continues.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
2nd Keurig K-Supreme product in less than 3 months
on March 19, 2021
Posted by: Unhappy Customer NH
I decided to get this product on Jan. 25th when my K-Supreme coffee maker stopped working after less than a month. I was informed by the store manager that the K-Supreme coffee maker was recalled.
On Mar. 9th, this product stopped working. After both products stopped working, they both started smoking and had an electrical burning smell. Needless to say, I am scared to get another Keurig.
Love this new product. It takes up less space on my counter, heats up in an instance (for those of us that need coffee instantly first thing in the morning), holds the same amt. of water as my previously one did, whats not to love about it and I can make it as strong as I like while others can change the setting to something less strong.
Bought this back in September and live it!!! Sadly it died on me in February. Called to see if there was a fix and they instantly replaced it. It arrived within a week from the phone call. They were nice, polite and easy to work with. Deserve the ⭐️⭐️⭐️⭐️⭐️..!