Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Great features and Idea, BUT
on October 4, 2022
Posted by: JCraw68
Worked great for 5 days making 1 cup each day using filtered water. Then, with the water tank full, kept erring out flashing ADD Water. From what I read on line, this is a problem with these, the water line sucks closed and then doesn't work. Mine just stopped working all together. I did all the troubleshooting and nothing. Chat wasn't much help except for them to tell me to call a number! I did, but the wait kept getting extended so I hung up. Took my brewer back to the store for a full refund. Should never had stopped working like that, poor design for sure. Trying the same brand I had before that lasted for several years!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 11, 2022
We understand your frustrations and are sorry to hear you returned your K-Supreme Plus coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
4 or 5 Replacements ?? I Lost Count !!
on October 4, 2022
Posted by: Want2BaKeurigFan
I use 1 K-Supreme at home and keep another K-Supreme packed in my “vacation tub” for when I travel. Straight out of the box, my very first Keurig purchase in 2021 wouldn’t power own. Called Keurig, they sent a replacement. Worked great….about 6 or so weeks. Descale light came on, finished descaling process….no power. Keurig sent another replacement….worked great a couple of months, descale light came on, finished descaling process, descale light still blinking. Keurig suggested descaling again. I did. Descale light still blinking. Keurig sent another replacement. Another couple of months, descale light comes on, descale finishes, no power. Keurig suggests leaving unplugged for 30 minutes. Still no power. I think, but not sure, I’ve been through 4 or 5 replacements and currently have a brewer with no power after descaling. Called Keurig. This time they gave me a case number and told me that they would have to refer my case to a higher department, and a representative from that department would call me, AND…..to keep my phone line “CLEAR” to receive their call. Seriously? I asked when might they call….1 day, 3 days? The representative said it could be many more days up to 7 or 10 as there is a huge backlog in that department. So here I am without my coffeemaker. I absolutely love my Keurig K Supremes in the short period when they work! My very first brewer was a K Supreme Plus purchased at Sam’s Club. The replacements have been standard K Supreme. I’ve lost count how many replacements I’ve had. I think one time I might have sent back a replacement and kept the defective one, because the descale light was still blinking when I turned on the “replacement” ??? But seriously, I’ve lost track of which brewer is which. Please Keurig, send me a replacement that will keep brewing for a long, long time. And…..Please don’t make me wait while you pass me from one department to another.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 13, 2022
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Schbeanie
Verified Purchase:Yes
I've used a Keurig machine for years and have had this new one for little over a year. low and behold the machine went out quit brewing anything. thanks to Keurig they replace the machine with a new one and all is good! Thank you Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Steve4893
Verified Purchase:Yes
My first coffee maker quick working about 4 months after I purchase it. Lost receipt but Keurig sent me a new one. They were great. I really like this model with the handle in the water reservoir. Skip the model with Wi-Fi and just get the regular K-Supreme. I have owned many Keurig makers and this is my favorite by far.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ammar
Verified Purchase:Yes
The customer service at Keurig were very helpful and understanding to the issue that I was having with the machine and immediately suggested to send me a replacement to the machine that I had. I didn't even think of switching to another brand. I have been using Keurig for the past 5 years now. Extremely happy with their product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Keurig customer service
Verified Purchase:Yes
I am very happy with customer service and support . More businesses should/could learn a lot from your customer service model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Exbklyn
Verified Purchase:Yes
Love this machine as it allows user to program three different settings of strength, ounces and temperature
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JackerLu04
Verified Purchase:Yes
We’ve had different Keurigs for years and this one is the best yet. For the 1st time we also had a heating problem and the Support Tesm was excellent in helping us resolve it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com