Very happy with the quick and simple response and resolution of Keurig when our coffee maker just stopped working. It took one simple phone call and within a couple days they shipped a new one to my door. Very professional, knowledgeable and friendly customer service representatives. This was our second unit to die right before one year. Hoping this one lasts. 5 stars for customer service. 3 stars for the product.
This was a replacement warranty single serve K-Cup coffee maker. What a wonderful coffee maker! It has a larger reservoir than most on the market for making many cups of perfect coffee!
I love this coffee maker. No need to wait while it heats up, and very easy to use ground coffee along with the coffee pods. My daughter is visiting, and she says she will get one when she gets home.
i have had 3 of this particular model, all 3 have stopped working after 2 months of light usage.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 11, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team, please? The number is 866-901-2739 and we are here to help.
My K-Supreme died after 6 months of owing while I was doing the descaling process. I called Keurig and they sent a replacement within a week. Fabulous service!