Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: I need my coffee
Verified Purchase:Yes
This is my third brewer. The first caught fire. It was replaced by Keurig with my second one, which would not “descale” after multiple attempts. It was replaced by Keurig with my current brewer. It’s only been a week…but at least it makes decent coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Patrick1
Verified Purchase:Yes
The coffee make worked great.. Unfortunately it failed to power up one day and I had to talk to the Keurig warranty group. After going through the normal trouble shooting process it was determined that the coffee maker was defective. After providing the proper information a replacement unit was sent out within days. Cant say enough good things about Keurig, coffee is great and the warranty process is outstanding.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: prefer old model Keurig
Verified Purchase:Yes
When I finally figured how to operate coffee maker I realized the instructions should have included "do not use distilled water" they should also say "do not use purified or spring water" - which I have always used in my "old" Keurig with no problem - but could not get this one to do anything except blink "add water" even after I added water over and over again. I finally tried our well water - and it worked like a charm.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: J Pal
Verified Purchase:Yes
Love this new Keurig! It’s fast and quiet. No more waiting for it to loudly heat up. So much better than my old model!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Horsefly
Verified Purchase:Yes
I like Keurig coffee maker for ease of use and does what it’s supposed to do. Makes good coffee.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gel49
Verified Purchase:Yes
I purchased my second Keurig in May 2022 for some reason it broke . I called number and Keurig replaced it no problem - I sent old one to them and within 2 weeks a new coffee maker was sent to me - they picked it up after I boxed it at no cost - representative was courteous and helpful - thank u
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Coffeegirl808
Verified Purchase:Yes
I upgraded to the Keurig K-supreme after having different Keurig makers for many years & liked all the features, but it stopped working within a year of purchase. I was very impressed with the ease & quickness of warranty replacement process so I could start enjoying my coffee again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible Machine - do not buy
on October 6, 2022
Posted by: RedRaider113
I bought this coffee maker about 1.5-2 years back. It has been an absolute terrible coffee maker. It went along for about a year and then started having issues. First, the buttons on the top of the coffee maker wouldn't always work. You would push 12 oz coffee and get 1 ounce or 2 and then it would just quit. You might have to retry it several times before it would finally make the correct amount. This was an intermittent problem until one day, it just quit brewing altogether. I went on YouTube and there was a fix for this issue. Took the entire machine apart and pressed a reset button inside the machine and it started brewing again. But another secondary brewing issue came up. I would put a kcup in and start the machine. It would poke holes in the k-cup, but coffee and coffee grounds would come out the top of the k-cup instead of draining through to the coffee cup. That would clearly ruin the k-cup requiring another attempt. I would also have to clean the entire coffee maker as grounds were everywhere inside of it. It might do this 5-6 times before it would start operating correctly again. It got to be such a complete hassle, that we finally replaced it with a K-Elite K90 model which I had previously and worked well for years. I would definitely not recommend this model of Kreig coffee makers.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 18, 2022
Thank you for your review and feedback. We are glad we were able to assist you and get you back to brewing. If you need any further assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com