I had this coffee maker 5 months and it broke. They sent me another at no charge with just a little hassle - emails, photos, phone calls. My precious model lasted 8 years. It’s nice but I’ve heard the same thing happened to another acquaintance of long
Bought, returned, replaced, defective. Asked for Kslim replacement instead, said yes, sent another KSupreme anyway. Returned AGAIN, waited, had to call AGAIN, finally sent the Kslim but I asked them to wIt a week because of vacation? Showed up day we departed after we left. There’s an obvious language barrier or something because for whatever reason? They don’t LISTEN!
On a whim, I bought a little Keurig brewer--a different model--a few months back. I enjoyed it, but I had to measure out how much water I wanted the machine to use every time I made coffee. The coffee was good, so I decided to try this machine instead, and I love it. Having the large reservoir at the ready each time I make coffee means that I now use the machine more often. I love being able to set the temp, the strength, and the size of the brewed coffee without having to measure it. And the program buttons also help with the ease of use (and they are easy to use and set up). I don't see any downsides at all with this brewer, and I would recommend it without reservation.
I have been buying keurig products for around 7 years And I recently bought a new K Supreme plus around 2 months later this product stopped working and I didn't have my recipe but they took care of me and sent me a new one.