Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Broke next day.
on January 26, 2021
Posted by: Thomas1784
Took it out of the box in the evening, installed the filter, set everything up and did 1 cycle just to rinse the machine. Woke in the morning to have my cup of coffee from the new keurig. It did not even power
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 29, 2021
This is definitely not the experience we want you to have with our K-Supreme Plus coffee maker. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Broken machine
on February 7, 2021
Posted by: linhow
I love the look of this machine and the features of this machine. However after a month and a half the machine stopped brewing mid cycle, turned off and will not turn on. Seems this is an issue shared by many purchasers. DO NOT buy!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
Thank you for reviewing your K-Supreme Plus coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
1
Didn’t Even work a month!
on February 7, 2021
Posted by: Amarillo Rose
Bought this as a Christmas gift for myself and didn’t Eve set it up till after the new year. I don’t make coffee on a daily basis and this didn’t Even last a month. The last time I tried to make a cup it made less than 2oz’s and tried to reset it with a new pod and it wouldn’t Even turn on. Tried another outlet thinking that might be the problem but that didn’t even work. It is dead..... this is the 2nd Keurig I have had in the last year that broke. I was given a duo last year at Christmas and it didn’t even last a year!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
STOPPED WORKING,
on February 13, 2021
Posted by: BEL1944
I was very happy with my K-Supreme Plus but it stopped working. I contacted Keurig by email, they said they would get back to me. When they did the person on the phone said I had to talk to someone else. Crickets so far.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 17, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Not happy with purchase!
on February 13, 2021
Posted by: Crappy machine
Bought this about 3 months ago & stopped working. Not happy with this product at all. Will not power on at all.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 17, 2021
We're sorry to hear that your new K-Supreme Plus coffee maker is not working as it should. Please call our Customer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Lasted two months!
on April 23, 2021
Posted by: JulieAmes
I bought this for my husband (our 4th Keurig machine) and it lasted two months until the ‘DESCALE’ notice came on. Followed the instructions to descale and the notice went away. Worked for three cups and descale came back on; and now it shuts off in the middle of a brew and leaves a mess on top of the K-cup of water and coffee grounds!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , April 26, 2021
Hi Julie,
Thank you for your review. We're sorry to hear that your coffee maker is not working as it should. Please call our Customer Care team at 866-901-2739, we will be more than happy to help!
Thank you for your review. We're sorry to hear that your coffee maker is not working as it should. Please call our Customer Care team at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Consumer Alert - Do not buy
on April 24, 2021
Posted by: Scott Margolis
We've owned a few Keurig's over the years and other than a couple of needle cleanings, routine filter changes and descaling - all worked great. This machine is 6 weeks old in our new kitchen. "Descale" began to appear. "I purchased the Descale solution. No instructions for this unit. Found out how to do it on-line from another consumer. Descaling appeared over and over again so I continued to process the initial reservoir of water and another full one. "Descale" persisted. Ran out of water, machine went off. Never came back on. Dead. Terrible
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not Even One Star
on May 3, 2021
Posted by: BrentBean
The machine pokes 5 holes in the top of the pod but only one in the bottom so the water it puts in just comes right back out of the top holes along with lots of grounds and only delivers a weak tea looking brew full of grounds. I even ordered some of the pods that don't have a full cup on the bottom (only a basket) and they sit so low in the brewer that the machine doesn't even pierce the top of the pod. I've resorted to punching additional holes in the bottom of my k cup pods before putting in the brewer to keep the water from back flowing out of the top of the pod. I'm looking at a Cuisinart or Hamilton beach product if they don't offer some kind of fix.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 4, 2021
Hi Brent, that's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com