Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Not happy with purchase!
on February 13, 2021
Posted by: Crappy machine
Bought this about 3 months ago & stopped working. Not happy with this product at all. Will not power on at all.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 17, 2021
We're sorry to hear that your new K-Supreme Plus coffee maker is not working as it should. Please call our Customer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Lasted two months!
on April 23, 2021
Posted by: JulieAmes
I bought this for my husband (our 4th Keurig machine) and it lasted two months until the ‘DESCALE’ notice came on. Followed the instructions to descale and the notice went away. Worked for three cups and descale came back on; and now it shuts off in the middle of a brew and leaves a mess on top of the K-cup of water and coffee grounds!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , April 26, 2021
Hi Julie,
Thank you for your review. We're sorry to hear that your coffee maker is not working as it should. Please call our Customer Care team at 866-901-2739, we will be more than happy to help!
Thank you for your review. We're sorry to hear that your coffee maker is not working as it should. Please call our Customer Care team at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Consumer Alert - Do not buy
on April 24, 2021
Posted by: Scott Margolis
We've owned a few Keurig's over the years and other than a couple of needle cleanings, routine filter changes and descaling - all worked great. This machine is 6 weeks old in our new kitchen. "Descale" began to appear. "I purchased the Descale solution. No instructions for this unit. Found out how to do it on-line from another consumer. Descaling appeared over and over again so I continued to process the initial reservoir of water and another full one. "Descale" persisted. Ran out of water, machine went off. Never came back on. Dead. Terrible
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Not Even One Star
on May 3, 2021
Posted by: BrentBean
The machine pokes 5 holes in the top of the pod but only one in the bottom so the water it puts in just comes right back out of the top holes along with lots of grounds and only delivers a weak tea looking brew full of grounds. I even ordered some of the pods that don't have a full cup on the bottom (only a basket) and they sit so low in the brewer that the machine doesn't even pierce the top of the pod. I've resorted to punching additional holes in the bottom of my k cup pods before putting in the brewer to keep the water from back flowing out of the top of the pod. I'm looking at a Cuisinart or Hamilton beach product if they don't offer some kind of fix.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 4, 2021
Hi Brent, that's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective model
on May 14, 2021
Posted by: mich65
Purchased this model in January 2021 and has stopped working twice (turns off and never turns back on). Keurig has sent a new one twice but does not overnight ship and wait time is about 4 days or more. Loved the machine's new look but having it break twice in such a short time is a huge inconvenience.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 18, 2021
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Machine is garbage
on May 17, 2021
Posted by: John scott
Sitting on hold with Keurig working on getting my third device. First one arrived inoperable. Second one died after three months. Only good news is they honor their warranty and are sending me another one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 19, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: BLFS
Verified Purchase:Yes
I am loving this machine. I was determined not to get a Keurig (my daughters machine just didn't get hot enough) but when I saw the K-Supreme with strength and temperature controls I decided to try it out. I recommend this machine for everyone who just wants to brew one cup at a time.
Written by a customer while visiting keurig.com
Posted by: ET CH
Verified Purchase:Yes
Have had many different Keurig models in the past. Have always looked for one that makes a strong cup of coffee without making a smaller cup to make it stronger. This one finally does that without sacrificing the 8 oz size I like.
I would recommend this to a friend!
Written by a customer while visiting keurig.com