Our Keurig quit working during our morning coffee routine. I called customer support, explained what had happened and they had a new K-Supreme Plus machine shipped to us that day. It even arrived earlier that expected. Great customer support.
We enjoy our K-Supreme Plus. The 5 injectors make a world of difference. I use the prepackaged coffee K-cups and the K-cup filled with my ground coffee. We had to replace our K-Supreme and the service dept. was great to work with.
The CS guy was terrific walked me through diagnostics and determined it was defective. Arranged for a new one and I had it in about a week. Cannot say enough good things.
This machine allows for various water temperature and coffee strength which is ideal in a family with 4 adults. My only regret is that it broke before we even had it for a year. But I have to say Keurig immediately replaced it with a new one. I have been a long time customer and get coffee shipped every month.
We love Keruig. They are one of the few companies that stand behind their products. This coffee maker is sleek, and makes the perfect cup for both of us. I Jane my setting and he has his. Each cup comes out perfect each time.
This is a great brewer. Unfortunately it stopped working- it went completely dead. Customer service was friendly and easy to work with. I appreciate how they stand behind their product and sent me a new brewer in less than a week.