Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Waste of $
on January 11, 2021
Posted by: Coffee aficionado1
This is the worst machine yet! Beautifully matches stainless appliances so it gets 1 star for that but the machine doesn't have a noticeable difference between strength or temperature buttons - it's just a gimmick. And after only 2 weeks of use, the unit simply would not power on! No warning, no misuse. I had my old version for three years with no issues but this one is a dup!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 13, 2021
Hello and thank you for your review. We apologize that the K-Supreme Plus Coffee Maker did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you.
Written by a customer while visiting keurig.com
Customer Rating
1
Worked great until i got up this morning
on January 14, 2021
Posted by: Carl o
Ive have this barely a month, this morning i got up gfi was trippee machine will not turn on! I have to contact customer support to see what can be done over this
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 20, 2021
We're sorry to hear about this. Our Customer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective Product
on January 22, 2021
Posted by: Moira
I purchased this product in November of 2020 and within 1 month it stopped working mid brewing cycle. It would not power back on. I returned the machine and got a replacement in December, and again within 1 month the same problem occurred. Very disappointed because I had owned a Keurig for 9 years and it was of good quality. I think this product is defective and not of very good quality like the original Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig , Consumer Care, January 26, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Bad Quality, Disappointed In Keurig.
on January 24, 2021
Posted by: BergenGirl4
I bought one of these back in November and after using it for only two (2) weeks it just died and stopped working. I replaced my original Keurig that I had for 12 years and this one was made so much more cheaply. I was greatly disappointed and regret having gotten rid of my older model that was made with more quality and did not feel or behave like a piece of cheap junk! What did you do to these and where are they manufactured?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Broke next day.
on January 26, 2021
Posted by: Thomas1784
Took it out of the box in the evening, installed the filter, set everything up and did 1 cycle just to rinse the machine. Woke in the morning to have my cup of coffee from the new keurig. It did not even power
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 29, 2021
This is definitely not the experience we want you to have with our K-Supreme Plus coffee maker. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Broken machine
on February 7, 2021
Posted by: linhow
I love the look of this machine and the features of this machine. However after a month and a half the machine stopped brewing mid cycle, turned off and will not turn on. Seems this is an issue shared by many purchasers. DO NOT buy!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
Thank you for reviewing your K-Supreme Plus coffee maker. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
1
Didn’t Even work a month!
on February 7, 2021
Posted by: Amarillo Rose
Bought this as a Christmas gift for myself and didn’t Eve set it up till after the new year. I don’t make coffee on a daily basis and this didn’t Even last a month. The last time I tried to make a cup it made less than 2oz’s and tried to reset it with a new pod and it wouldn’t Even turn on. Tried another outlet thinking that might be the problem but that didn’t even work. It is dead..... this is the 2nd Keurig I have had in the last year that broke. I was given a duo last year at Christmas and it didn’t even last a year!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 10, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
STOPPED WORKING,
on February 13, 2021
Posted by: BEL1944
I was very happy with my K-Supreme Plus but it stopped working. I contacted Keurig by email, they said they would get back to me. When they did the person on the phone said I had to talk to someone else. Crickets so far.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 17, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com