I purchased my Keurig in January 2022. I went to use it and it went out. I got in touch with Keurig and did everything that they told me to do. I received a replacement within a week!! Thank you for your promptness!!!
I purchased this as a replacement for the one my husband had, after many years it gave out. However; this new model is wonderful! We love having it poke extra holes in the kcups each beverage has a stronger better flavor. The stainless steel and black matches our kitchen appliances we are very happy.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 27, 2022
We are so excited to hear you are loving the MultiStream technology in your K-Supreme Plus Coffee Maker! Thank you for brewing the love!
Had a problem with my K-Supreme and called customer service. A got a very pleasant man who after asking me a few questions about the problem I was having told he me what I needed to do to get my new replacement with warranty. It was all a very easy and pleasant experience. I received my new Keurig in less than a week!!!! Thank you Keurig!!!
My Keurig K-Plus quit working during the descaling process and since it was less than a year old I called warranty service. They were quick to respond, had me check a couple ways to be sure it wasn’t working then processed a replacement. I was very impressed with their service, response and quick delivery of the new unit
Just a little over warranty and it failed. My previous Keurig was 5 years old and working and I replaced it for the new and improved one, only to have it fail. After discussing my dissatisfaction they replaced it for me.
Purchased this machine 9/21 and have replaced 2 machines in 13 months. When this machines quits working I probably won't buy another Keurig, I've had 7 Keurigs in 12 years.they just don't hold up making 2 or 3 cups a day. Funny thing my 30yr old Mr. Coffee still works, I use it while waiting for my replacement Keurig machines. How ironic.