Have had several Keurigs in the past, but this one makes the best cup of coffee. Although my original stopped working after about 6 weeks, Keurig replaced it in a very short time. Excellent customer service !
Keurig is always great in standing behind their products! This multi-stream coffee brewer brews great coffee....but it is messy. When the coffee is being dispensed into the coffee cup, it splatters everywhere (which is really NOT good). I have put a small bowl upside down under my cup, which helps keep the mess at a minimum. Wish you could fix that!
had to return first unit within a month because I could not turn off the Descale notice even after descaling. You have to download the operating manual to get the full procedure on how to descale. Those instructions should be in the box with a warning notice to follow the descaling instructions to the letter to know what multiple buttons you have to press to start and finish the process. TOO COMPLICATED. Make it easy not hard!
This is my 3rd one the first lasted 2 weeks the next kept saying descale after 2 months and this 2 days made 2 cups of coffee then stop so sending it back I hope this one works the coffee I did get was great have been a customer for at least 15 years this so call up grades has made mad
Love the levels of strength, oz sizes and heat level. Only had it about3 weeks when it failed. Took some effort, but thank you for replacing it. I was so relieved to received the replacement. Such an improvement over my previous one!