Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Realtor in AZ
Verified Purchase:Yes
This is a replacement for a faulty unit. The customer service team has been great to replace the unit. Strength and hot buttons work correctly. Multi stream function is an excellent feature. The only issue is the size of the k-cups that will cause this feature from working.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Works great until it doesn’t
on November 1, 2022
Posted by: JdubsPdx
Been through two of these in just over a year. First one stopped powering up. Second one has a broken water pump. Would not recommend.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 2, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this. We are confident in our quality and stand behind all of our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: JDeF
Verified Purchase:Yes
We have enjoyed our K-Supreme Plus. After 6 months of use I had a small issue with the descaler mode and after talking with Keurig they replaced the unit.
They stand behind their warranty and the speedy turn around time will keep me as a customer
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Loved it for 2 weeks
on November 1, 2022
Posted by: DiMueller
Loved the compact size and the coffee this machine brewed for 2 weeks until it failed. Started making smaller than selected cup sizes and yesterday it died completely. Good thing Keurig has always had good customer service. Will be calling them today
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 2, 2022
Lets make this right. Having a functional K-Supreme Plus coffee maker is important and we want to ensure that is what you have. Please give our Consumer Care team a call at 866-901-2739, we would love to help with this!
Written by a customer while visiting keurig.com
Customer Rating
1
Frustrated
on November 1, 2022
Posted by: Dtromo
I’m on my3rd coffee maker, they want me to send it in and then they will send me a new one. That means we will be without a coffee machine for awhile, anyone have any suggestions on what coffee maker is reliable to buy we are needing a back up machine? When we get the fourth one maybe we can use that one as a back up looking for ideas.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 2, 2022
We are sorry to hear about the issues you have faced. Thank you for allowing us the opportunity to assist! We'd love to know how your new K-Supreme Plus brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: MiltonPeaches
Verified Purchase:Yes
The coffee maker has great features and is one of the best I’ve ever owned.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
replacement for machine still under warrantee
on October 31, 2022
Posted by: Ginniemax
Verified Purchase:Yes
Loved our Keurig, then it broke less than a year after purchase. Communication with customer service was excellent. replacement arrived just a few days later.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: dodiel
Verified Purchase:Yes
The machine died when I was descaling it. The company replaced it without hassle! I greatly appreciate that!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com