Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: WSD Pensacola
Verified Purchase:Yes
We use highly filtered water. Our “descale” indicator is coming on far too frequently. It activates by number of cups of coffee brewed, not knowing if it actually needs descaling. Unfiltered tap water requires more descaling. The employee with Keurig was very kind to send us a brand new machine, but this will not eliminate the issue. I don’t want to go through the lengthy process of descaling even without using the descale product every 2-3 months. There should be a work around to remedy this issue. Great machine, with exception to this glitch.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: The Custodin
Verified Purchase:Yes
I had called K for a power problem and spoke to a very nice lady their and we tried for awhile to get it to work with no avail. She checked and said that my k was still under warranty and I could get a new one with a little bit of work. She emailed me everything I need to do and what to do and just like that we had a brand new coffee maker. It took them about a week and it was in our house making fresh coffee. We'd like to thank everyone that was involved the coffee maker work great and we really like as much as we did the old one we had. Thanks again
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: sivle54
Verified Purchase:Yes
We enjoy the Keurig so much and we were so disappointed when it wouldn't turn on again after cleaning and Keurig replaced it for us.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Works good when it’s working but…
on November 13, 2022
Posted by: Juliej
It worked great for about 6 weeks until the “descale” light came on which was premature since we hadn’t brewed all that many cups. After following the descaling directions it would no longer work. I tried resetting it and other online troubleshooting suggestions to no avail. Very discouraging. Luckily we had saved our 9-year old Keurig. We tried without luck periodically over the next month to see if it would work. Then one day out of the blue it began working and worked for about 5 weeks until the dreaded “descale” indicator showed up again. It’s the same thing all over again and we’re back to our Keurig not working. After reading the complaints online this is a very common reoccurring problem with these Keurig coffeemakers which is disappointing because we didn’t think we could go wrong with a brand like Keurig.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Rich12
Verified Purchase:Yes
I’ve been using this for a while. Like the controls of heat, strength and cup size and the ability to save three custom settings of the above.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Died during descale
on November 12, 2022
Posted by: Evshisler
I was doing a descale on my coffee maker and it died during in the middle of the process, very disappointed in the coffee maker, would not recommend buying it. Reading the reviews, I am not the first person to have this problem.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 15, 2022
We're sorry to hear that you have experienced a problem when descaling your K-Supreme Plus coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: Bigred96
Verified Purchase:Yes
I am very satisfied with the performance of this unit. The coffee taste great and do not have fil water container as often.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Aero S
Verified Purchase:Yes
We love our ksupreme plus. Great product. Highly recommend this model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com