I bought a new Keurig earlier this year and unfortunately it stopped working. I called Customer Service and they were fantastic! They quickly replaced my broken machine (I received the new Keurig in 3 days!) and all I had to do was send a copy of my receipt and the serial number. They were absolutely wonderful!
So far this machine is working very well. I am actually going down in size from an office brewer that was a workhorse, but took up a lot of space and wasn’t very attractive on my counter. I love the size of this and it still has a large water reservoir. I really like that it punches multiple holes on top and I remember to push down on the k-cup to make sure the bottom is seated correctly. The few times I forgot it still brewed fine, but I’m trying to get in the habit of doing it myself. I love the simple controls and you can program up to three preferred brews. Coffee is brewed well and accurately. I really love this machine, but time will tell how it holds up. Will it still work as well a year from now? I hope so
Want to ruin the start to your day? Buy this JUNK and try to keep it working.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 15, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
This is a much improved machine from earlier models. The water heats almost immediately it has temperature and strength controls and the multiple ports for saturating the grounds is much more effective. Plus it looks far more sleek and modern than before. Cleaning is still somewhat of a pain.