Was very happy with initial purchase, then disaster, unit failed. Contacted Keurig and after supplying required paper work and info, a replacement unit was promptly delivered. Gave a 5 for initial purchase and prompt replacement of failed unit.
First unit failed before the one year warranty, which is odd for a Keurig as we've used them for many years. Company sent a replacement with no hassles which is odd for vendors in general.
Disappointingly, my seven-month-old Keurig shorted during descaling the Wednesday before Thanksgiving with my family of coffee drinkers due to arrive. This is an issue that needs to be addressed. However, Keurig customer service quickly and hassle-free arranged for a replacement. Thank you, Keurig, for being a great company.
This is the second of this model I have had in 5 months. Both machines look great and have a nice streamline look to them and plenty of brew sizes. The major down side is this does not make a strong cup of coffee, even on the strongest setting. I've tried different types of k-cups and different brands and the coffee is so watered down and flavorless. I would not recommend this machine if you enjoy strong coffee.