I bought the Keurig K supreme plus about 10 days ago. It makes the best coffee I’ve had with any Keurig. It’s very easy to use. I haven’t had a chance to use all the features yet but I couldn’t be happier.
I got a coffee maker for Christmas in 2021 and just weeks before Christmas this year it quit working…burning smell and then it would not turn on. I did not think I would get replacement because I was not in possession of the receipt, but called Customer Service any way. I was pleasantly surprised that after checking the serial number, I was offered a replacement. The new coffeemaker came in less than a week. Great CS. My only complaint is that I tried to register my new pot and website keeps freezing up so have been unable to get it done.
I’m cautiously crossing my fingers that after returning this particular model Keurig for the second time, that it will last more than the 5 months of the first two. The return process was a little difficult and confusing. So far so good! When it is working I really like it!!
There is a reason why I only buy Keurig products. Not only are they the best but they have the best customer service team. Anytime I’ve had a problem they have worked hard to rectify it and if they could not I had a replacement within days. There are not many big name companies out there that back their product up like Keurig.
When our original unit had an issue Keurig customer support was so helpful and sent us a new replacement within a week. We will always be a Keruig family!
I like that you can program for individuals in the family’s tastes. I’m usually not a warranty person but this time I did and Keurig was prompt with the replacement.. But the reason for the replacement was the descale reminder light continued to flash even though I followed the directions to a t. It must be a problem because there were numerous posts of how to correct that. When none worked I called customer service and they said they would send me a new one. Since I just started using the new coffeemaker it remains to be seen if it happens again.
First, the customer service from Keurig is simply the best!! As to the replacement, it honestly seems to perform better than the original. The coffee brews faster and the stream is fuller than the original.