Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Descale right out of the box
on June 9, 2021
Posted by: Emily62
This has been so frustrating! Besides the 12oz button only filling 8-10 oz, this thing has said descale from the start, I’ve bought 2 Keurig cleaning kits, used 3 gallons of vinegar, and still descale! I’m so frustrated, we only use bottled filtered water, we use for about 3-4 cups per day, I’m about ready to throw it out the door!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 10, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Not Worth the Hype
on June 15, 2021
Posted by: Turning to Tea
Got my first one as a Christmas present in 2020. By February the brewer started making noises trying to load water. Trying to brew a 12 oz and get 2. Called customer service and they had me going through all kinds of stuff. Didn't work. They were nice enough to replace it. Got it in March. Now in May of 2021 it is doing the same exact thing. My husband is about ready to throw it out in the garbage. Seriously Keurig has to know there is a defect. I was going to call again, but it is not worth it. I am so upset I don't think I will even by another Keurig brand. Not worth the money...
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 16, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Died
on November 12, 2021
Posted by: JimJac
Bought one and it died within 6 months (no electric power.) Keurig replaced it for free (great service) but now that one has died too with the same issue (no electric power) Do not but this model
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 2, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't Last
on November 26, 2021
Posted by: RSMNSM
Purchased this KEURIG 12/20 last year to replace another KEURIG that stopped working. I have purchased 4 KEURIG's over the last 3 years. This KEURIG died 3 days ago, no longer under warranty. I am trying KEURIG one more time, however I also purchased the Ninja coffee maker that works with k-cups. If the smart KEURIG that I just received today is no longer working a year from now, I'll never buy another one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 7, 2021
If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: HAnderson
Verified Purchase:Yes
We've only had our K-Supreme Plus for 2 weeks, but so far, we are very pleased with this coffee maker! The multiple water injectors really do improve the flavor... more robust is a word that I would use. The only con would be that on the strong setting there is a bit more splatter because of the longer brewing time, but that's a small sacrifice for the great taste of the slower brew.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Makes great coffee... HORRIBLE DESIGN
on February 19, 2022
Posted by: papamouse1
OK, so I just managed to burn up my 3rd K-Supreme in just over a year, all when trying to descale this stupid unit. First one, I descaled once with no problems. Second time I went to descale it, the light wouldn't turn off. Was running my 2nd reservoir of fresh water rinse and it just turned off. Keurig sent me new unit. Time came for it to demand I descale (can't turn warning off). I poured over videos and info on the web as well as hunting down the Keurig .pdf for the model. I followed their advice to a TEE. Turned off unit...pressed 8 & 12 oz until descale lit. Used Keurig descale solution, ran it through until it said add water, cleaned tank/added fresh water. Ran a full reservoir through and still said descale mode... scared of what might happen, I reluctantly put more water into the reservoir and a couple more cycles and BOOM! No power again! That unit lasted maybe 3 months. On my 3rd unit, time to descale. Followed all the instructions and almost exactly the same result. How can so many people buy this unit, give fantastic advice/videos and seemingly have success, but I can't get one stinking unit to last a year!
Listen, I LOVE this unit's design and features, but I cannot in good conscience recommend ANYONE buy this model. I just dug my 10 yr old model out of the box again to use it so I can have coffee in the morning... crossing my fingers I can get Keurig to not replace this model but just give me a different model. I try to never give something a 1 star rating, but this time can't see how I can not do it.
Listen, I LOVE this unit's design and features, but I cannot in good conscience recommend ANYONE buy this model. I just dug my 10 yr old model out of the box again to use it so I can have coffee in the morning... crossing my fingers I can get Keurig to not replace this model but just give me a different model. I try to never give something a 1 star rating, but this time can't see how I can not do it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 21, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Great until descaling- worked almost 3 months
on August 20, 2022
Posted by: Still disappointed
Second disastrous Keurig coffeemaker purchase this year. Worked fine until the descale light came on and I stupidly descaled it. Now it will not even turn on. What is up with the new Keurig coffeemakers? The old school ones worked for years, not months.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 31, 2022
Let's get you some help with your coffee maker. Please call 866-901-2739 to get started.
Written by a customer while visiting keurig.com
Posted by: JWoo
Verified Purchase:Yes
On a whim, I bought a little Keurig brewer--a different model--a few months back. I enjoyed it, but I had to measure out how much water I wanted the machine to use every time I made coffee. The coffee was good, so I decided to try this machine instead, and I love it. Having the large reservoir at the ready each time I make coffee means that I now use the machine more often. I love being able to set the temp, the strength, and the size of the brewed coffee without having to measure it. And the program buttons also help with the ease of use (and they are easy to use and set up). I don't see any downsides at all with this brewer, and I would recommend it without reservation.
I would recommend this to a friend!
Written by a customer while visiting keurig.com