Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Mamos
Verified Purchase:Yes
The staff I spoke with was so polite and the machine came quickly working great.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: acpd
Verified Purchase:Yes
My smart brewer lasted 14 months, hope this one lasts longer
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bonbon5811
Verified Purchase:Yes
My first one had a few problems. The coffee was watery and it splashed every where.
I made a few phone calls and they sent me a replacement
Wow what a difference. Coffee taste wonderful it’s a steady stream no splashing and the coffee is hot and strong.
I understand sometimes things go wrong.
Thank you for sending me a replacement. I’m now pleased.
I made a few phone calls and they sent me a replacement
Wow what a difference. Coffee taste wonderful it’s a steady stream no splashing and the coffee is hot and strong.
I understand sometimes things go wrong.
Thank you for sending me a replacement. I’m now pleased.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Descale button blinking for days, then unit dies!!
on January 1, 2023
Posted by: cslev66
Purchased 10/2021 and unit no longer works. It lasted one year and 2 months! Descale button never goes off as other reviewers have commented. We maintained this unit exactly as recommended by Keurig. Our previous Keurig to this one lasted less than 2 years also. Time to start looking for another alternative to Keurig brand coffee makers
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2023
We're sorry that your K-Supreme Plus coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739, so we can assist you with this issue.
Written by a customer while visiting keurig.com
Posted by: Asmith1255
Verified Purchase:Yes
I bought this about a month ago to replace my first Keurig that I bought in 2015. I love that this model has a smaller footprint, holds more water than my old one, can be programmed for your perfect cup of coffee with brewing temperature and strength options. Just perfect!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: TrisB
Verified Purchase:Yes
We love our K-Supreme Plus. We really enjoy drinking fresh coffee, brewed the way that we like it. After a few months, the controls on or machine malfunctioned periodically, though. Finally, after a couple more months, the controls would not let us brew any more. I received a huge surprise when I called Keurig. After one choice on an automated line, I spoke with a real person about my problem. She helped me trouble shoot my issue and determined my machine had malfunctioned and would be replaced free. I emailed three pictures, as instructed. Within three hours, an email arrived telling me that my new unit would ship tomorrow. Even during the Christmas rush, the replacement showed up within two days. Great coffee again from a great machine--from a phenomenal company. What a great experience!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KDWA
Verified Purchase:Yes
Love my brewer, thanks for your help. Quality product
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Dislike this model
on December 30, 2022
Posted by: JenniferM13
We have purchased this one about a year ago. Thought it was something we did wrong, but here i am descaling it again and its taking almost 2 hrs and it still says we need to descale. I even tried to manually reset it and it wont reset. As much as we love they way it brews i would NOT recommend this model, or do way more research. I miss my old one. It descaled in less then 30 to 40 minutes
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 3, 2023
Hello Jennifer and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com