Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Lady89
Verified Purchase:Yes
The procedure went well, and the replacement was promptly received. Nice surprise that honoring the warranty was no problem.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: GrannyK49
Verified Purchase:Yes
They replaced my defect coffee maker without any issue.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Great coffee but can be cantankerous sometimes
on January 2, 2023
Posted by: ccastr
We are long time Keurig users. Purchased this Aug 2022. Coffee is great but using our stored favorites or just telling it we want stronger or hotter coffee can sometimes take a while. Sometimes just one press of the button works. Other times you try this and that and it won't cooperate. Usually when that happens we just unplug and replug the unit to reboot it and then it usually does what we want. Also, the descale notification came on only a few weeks after first using it which we thought was too soon as we use always use filtered water.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointing machine
on January 2, 2023
Posted by: mm083161
The replacement after the initial machine stopped working after a few months has now started having issues. The first one purchased in 2021 and the replacement in October 2021. So now I am past the 1 year mark and therefore no warranty. I don’t plan to purchase a 3rd machine and will replace it with something else. Very frustrated customer.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 6, 2023
We are sorry to hear about the issues you have faced. We really wouldn't expect this from any of our products. Please reach out to our Consumer Care team at 866-901-2739, we will be happy to look into this for you.
Written by a customer while visiting keurig.com
Customer Rating
1
Engineered with recycled plastic
on January 2, 2023
Posted by: Phil2021
The heating element and updated plastic material causes the fresh water to become contaminated. Ran through several cups and the “polybiphenal” taste contamination persisted.
Returned product.
Returned product.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Michelie
Verified Purchase:Yes
Keurig is great to honor the warranty but I’ve had 3 coffee makers. This model does not last long. I love the slim style but they need to redo the makings. It malfunctions and we can’t use it at all after about 3 months of use.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: dink
Verified Purchase:Yes
thank you so very much for replacing my Keurig. you have no idea how grateful we are in honoring the replacement 1 month after warranty ended. we have only used Keurig since they came out. i have had small for camper, small for office, big for home. love the 5 prong. bought kids Keurig for gifts. they love also. i will always recommend if price is good and replacment honored in a timely manner after warranty. thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LeenieNY
Verified Purchase:Yes
I love everything about this coffee maker. Style, sleekness and the features. Thankfully the Keurig customer service has been nothing short of great. This is my third Keurig supreme plus, as I’ve had issues with the first one after I descaled, and the descale button light would not go off after everything we did so they sent me a replacement, which was great. Everything was working until I recently it wasn’t giving the right amount of ounces per the selection, for instance, select 12oz, and I was barely getting 4oz.. I thought maybe I had forgotten to press the correct Oz button properly as its morning sleepy eyes I started to measure it and noticed they were significantly not matching up or not even entirely doing a cycle . Called Keurig. They walked me through troubleshooting steps to no avail and now I am on my third. Let’s hope three times is a charm as I really love everything about this maker and I simply use it for a single Brewing with the Keurig, adapter filter, and my own coffee grinds ,instead of brewing a full pot. I’d like to give it a 5, but being on my 3rd it’s a 4. Customer service us a 5! Thank you Keurig for all your assistance.
I would recommend this to a friend!
Written by a customer while visiting keurig.com