Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: MA Review
Verified Purchase:Yes
Had Keurig coffee pot that lasted 11 months before going dead. Called Customer Service and they were extremely nice and promptly replaced. However, the replacement lasted under one week. I am going to try calling again but doubtful they will send a 2nd replacement. Very very disappointed as I have been a Keurig customer forever!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
These Are Defective and Keurig Keeps Selling Them
on January 5, 2023
Posted by: BColonna
No exaggeration, I am on my SIXTH K-Supreme Plus. I purchased my first in December of 2020, first use January 2021. Lasted 9 days, no power. Exchanged it. Replacement lasted 7 days, no power. I could go on but the next 4 had similar issues, only one of the six lasted longer than a month. The issue is they have bad thermostat switches. You can pop it open and reset it but why would you?
Keurig customer service is great and keeps sending replacements but at this point, time for a Nespresso.
Ironically I use an ancient Keurig as my backup.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 9, 2023
We are sorry to hear about the issues you have faced. We really wouldn't expect this from any of our products. We would love an opportunity to look into this further for you and find a resolution that best meets your needs. Please reach out to our Consumer Care team at 866-901-2739, we will be happy to help.
Written by a customer while visiting keurig.com
Posted by: KayFran
Verified Purchase:Yes
We are in love with our K-Supreme Plus Single Serve Coffee Maker. It's so easy to use and our coffee is delicious. But the BEST part is Keurig's customer service. We received our replacement promptly and our experience was flawless. Customer service was super friendly and caring. We are so happy to have a quality product backed up by best-in-class service. It is a win-win situation.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lynn350
Verified Purchase:Yes
My Keurig Supreme stopped working after descaling. I contacted customer service and after a couple of pictures, they replaced my machine right away. They were very helpful and so friendly. I received my new machine quickly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lipsvc
Verified Purchase:Yes
Love all my keurigs. My less expensive keurigs last forever. This one went down but keurig replaced immediately no hassle.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Greentree
Verified Purchase:Yes
We purchased this machine several months ago and were very happy with it. Unfortunately there was a problem with it and it stopped working. The replacement process was a breeze and within a few days we received a new machine in the mail - a very good thing as we are an office that loves our coffee!
Written by a customer while visiting keurig.com
Posted by: NDP1
Verified Purchase:Yes
The customer service representative that helped me with my warranty replacement was very helpful and pleasant to talk too. I received my replacement coffee maker in 2 days
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Heath909AL
Verified Purchase:Yes
We had this coffee maker for 1 year and 1 week when it died. Since the warranty was only a week out, Keurig honored it and sent us a replacement one fast. Because of that, I will continue to buy Keurig products.
I would recommend this to a friend!
Written by a customer while visiting keurig.com