Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Viola
Verified Purchase:Yes
I was really surprised to have such an easy time replacing my coffee maker. It was at the very end of the one year date. I called, filled out the email with the information and a week and half later I had a new one! The only reason I’m giving a lower rate on the keurig, is that it was gently used and should of lasted well beyond a year.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great upgrade - READ THE INSTRUCTIONS
on January 9, 2023
Posted by: tokenMike
I bought this a year ago and I love it. It makes great coffee and we only have 2 coffee makers in the house so the profiles are great. Nice option going all the way down to the 4 oz. My wife and I use the refillable 90% of the time. It takes 20 more seconds, at the same time, it's much cheaper, less waste, and we have a wider range of options with coffees. I have tried a refillable in the past and with only one stream, it never worked right. Just fill up to the line.
I CANNOT emphasize reading the instructions more. The descaling process is different, you will absolutely burn up your heating element by running vinegar solution through it and not follow the instructions. I see negative review after negative review about people's burning elements smoking and all the rest after they descaled it. I would hate to be customer service knowing that people are just lying (like my brother did) to get another keurig because they didn't take 5 minutes to read.
I don't want to minimize some people's experiences. There may very well be a defective lot. I clearly did not get something defective, I follow the instructions and have over 1,000 brews in.
I don't want to minimize some people's experiences. There may very well be a defective lot. I clearly did not get something defective, I follow the instructions and have over 1,000 brews in.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cue Ball
Verified Purchase:Yes
I"ve used this product for a month now and I couldn't have made a better choice. It performs beautifully with many options and is very simple to operate.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Excited then Disappointed
on January 7, 2023
Posted by: Coffeedrinker3cups
I owned this Supreme Plus for 4 months. It started to smoke a lot and then died. Safety issue. Also, the descale turns on too soon. My old Keurig worked so much better. The old one even had a blue light at the bottom of the reservoir which helped to see the water level before dawn. The new model has a nice multi stream for flavor, but awkward for putting the reservoir back into the base. I hated the blinking lights feature on my eyes at 6am! Keurig, you got to fix the smoking problem to prevent fires.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 10, 2023
We're sorry to hear that you have experienced problems with your K-Supreme Plus coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible
on January 6, 2023
Posted by: JPF501
This will be my 4th replacement. The last replacement lasted 30 days. I am very disappointed with Keurig, I will not purchase again.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 10, 2023
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: AlleyMV
Verified Purchase:Yes
We purchased this coffee maker and when we went through the setup it took hours for it to brew an 8 ounce cup of hot water. It worked but very slowly when w pod was added. It stopped brewing a pod a few weeks ago, we contacted service they were not able to get it going for us and replaced it. The new one arrived, and setup worked immediately and brews much faster. We really appreciate the great service and support.
Written by a customer while visiting keurig.com
Posted by: Jack2
Verified Purchase:Yes
It is the best for bring out the taste of your coffee. I have one all the way back to the first elites. I hope they resolve the descaling issue.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
great customer service for a great coffee maker
on January 6, 2023
Posted by: coffee talk
Verified Purchase:Yes
I love my keurig, and when it didn't perform properly, Keurig's customer service was right on top of things!
I would recommend this to a friend!
Written by a customer while visiting keurig.com