Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Fireball969
Verified Purchase:Yes
Great Maxine that allows for various customizations of your coffee. Using a good coffee I use medium strength but when using a lower cost pod the strong setting is perfect. Being able to change temperature is awesome.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: not my first keurig
Verified Purchase:Yes
My Keurig K-Supreme Plus coffee maker Christmas gift would not turn on. I called Keurig and it was handled quickly with a new machine arriving a few days later. I love the design and its compact design. While I don;t know the life of the applicance, I hope it continues to serve us well. I will give it 5 stars for service!!
Written by a customer while visiting keurig.com
Customer Rating
4
Following cleaning instructions will break it.
on January 17, 2023
Posted by: Vance
I am on my third K-Supreme Plus. I have been following the cleaning instructions. If you follow this:STEP 2: Descale the Brewer
To activate Descale Mode, begin with the brewer plugged
in and powered off, then press and hold the 8oz and 12oz
buttons together for 3 seconds. When flashing, press the
brew button to start the descaling process. Once the brew is
complete, pour the hot liquid into the sink. Repeat this step
until the ADD WATER light illuminates
You will run out of water, the "ADD WATER" will not illuminate, and pressing brew again will burn out the machine. Kuerig has honored the warrantee each time, but hasn't corrected the issue. I will add water when then tank is empty next time.
To activate Descale Mode, begin with the brewer plugged
in and powered off, then press and hold the 8oz and 12oz
buttons together for 3 seconds. When flashing, press the
brew button to start the descaling process. Once the brew is
complete, pour the hot liquid into the sink. Repeat this step
until the ADD WATER light illuminates
You will run out of water, the "ADD WATER" will not illuminate, and pressing brew again will burn out the machine. Kuerig has honored the warrantee each time, but hasn't corrected the issue. I will add water when then tank is empty next time.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Time to say goodbye to Keurig…
on January 16, 2023
Posted by: CupOfJoe7
I’ve been a Keurig customer for over 10 years and have owned multiple brewing systems, all of which I had to replace due to defect. Despite proper care and maintenance, these systems inevitably fail on me. I always replace them because I love the product when they’re actually working! This most recent brewer lasted over a year until it suddenly failed to power on. Customer service guided me through three basic steps to ensure I knew how to properly plug in an appliance, informed me it was deemed defective but no longer covered under warranty and apologized for the inconvenience. Not to mention the added investment I made in descaling solution as I was constantly prompted to do so with this machine. I think it’s time to move on and try something new. Do better Keurig!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 20, 2023
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Lc100
Verified Purchase:Yes
I bought this K-supreme coffee maker and had a little trouble with it 6 months later. I called in to customer service. They were so friendly and easy to work with. They sent me a new machine and I love this company, their coffee machines and their incredible customer service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Neesey
Verified Purchase:Yes
My Keurig stopped working. I went online, got the help I needed and voila! A new keurig! She walked me through the steps and I didn’t even have to send the broken one back. The only time it took was a few minutes and shipping time. Couldn’t be more pleased. I’m a lifelong Keurig fan!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gautschi53
Verified Purchase:Yes
We are quite happy with this K-Supreme. It has several nice features. Our warranty was handled quickly and professionally. Our new coffee maker was received in 3 days from filing our claim. We are very satisfied with Keurig’s customer service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MevetS
Verified Purchase:Yes
Our original model was just a few days shy of having the 1 year warranty expiring. It decided to smoke instead of make coffee, Then it just stopped working. Fortunately, Keurig sent us this replacement free of charge. We shipped the old one back, I'm assuming for failure analysis purposes.
Written by a customer while visiting keurig.com