Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: ITSME
Verified Purchase:Yes
Excellent product. Keurig does it again.
Makes coffee just the way you might like it
Best part is it's HOT. Only drawback FOR ME was that the reservoir, in my opinion, could have been larger. But I'd buy it again if I needed to. So should you. Enjoy.
Makes coffee just the way you might like it
Best part is it's HOT. Only drawback FOR ME was that the reservoir, in my opinion, could have been larger. But I'd buy it again if I needed to. So should you. Enjoy.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Great until descale won’t shut off.
on January 28, 2021
Posted by: Frustrated in Chicago
Loved this one for 2 months, then the descale light came on. I followed the instructions online and video twice. The descale light will not go off. This is beyond annoying!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 31, 2021
That's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Planetlady
Verified Purchase:Yes
I replaced a (maybe 10) year old Keurig 2.0 coffeemaker, which was well used and well loved. This new coffeemaker is perfect. It has some new functions that are quite improved: there are more cup size, brew strength, and heat settings, which I love. The water reservoir’s handle and lid are much better. The appearance is more streamlined and attractive. I like the stainless steel. It seems to heat more quickly than my old one. I am really enjoying it!
Written by a customer while visiting keurig.com
Customer Rating
1
none
on March 12, 2021
Posted by: gma7
Only had it less than a month and it had to be descaled, doesn't fill to the desired amount, coffee gets cold quick. Don't feel the water is hot enough even with pushing the temperature button up. Expensive pot. Worse Keurig I have ever bought. Will not be purchasing another one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 19, 2021
That's not what we would hope to hear. Our Customer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Lemon
on April 11, 2021
Posted by: Lizzy612
Stopped working after 2 months. It’s to bad I really liked this coffee maker. Wish I had read the reviews on various sites.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 13, 2021
Hi Lizzy, this is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Poorly Produced Product - Do not purchase
on April 16, 2021
Posted by: nat2000
My K-Spreme Plus unit arrived on January 13, 2021 and by February 23rd my unit indicated that it needed to be descaled. I purchased the Keurig descaling solution and followed the Keurig procedures as shown on their website. The descaling process was completed successfully, however, I just received another Descale notification on ,my unit April 12th, which is less than a month and half since the last time. I use filtered water so there is no reason why that should be happening so quickly on a brand new machine. I owned the Classic Keurig unit for over 7 years and I only received one descaling notification since I purchased it. I typically would do it automatically after the suggested 3 month period. We only replaced it because we wanted to try the K-Supreme Plus unit. Trust me, it is not worth it. Don't spend your money on this poorly built product. The brewed coffee does not taste any better and the five spikes spread coffee everywhere throughout the unit and in your coffee cup. Keurig has provided us with a replacement machine but if this does not work then I am requesting a refund and going back to the classic unit. Keurig should spend time testing their products rather than rolling out a bad product.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2021
Thank you for your review and feedback, Nat. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: COPS
Verified Purchase:Yes
I bought the k supreme was not satisfied the coffee wasn’t hot enough. The k supreme plus
Brews a much hotter stronger cup of coffee I think the price of the unit is a bit high.
Brews a much hotter stronger cup of coffee I think the price of the unit is a bit high.
Written by a customer while visiting keurig.com
Customer Rating
1
Thank you Next
on April 27, 2021
Posted by: Stevereno
I love my Keurig coffee. We have owned several different makers over the years. I bought my husband this model for Christmas. When it was time to descale, he followed the steps and it died. Never to come on again. He contacted the company and they sent another one out. Now less than a month later this one has done the same thing. I don't recommend this model, rather pricey to begin with and 2 in 4 months , nope.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , April 27, 2021
Hi and thank you for your review and feedback. We're sorry to hear that you're disappointed in the purchase of your Coffee Maker. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. If you are willing to give us another chance to assist you please contact our Consumer Care team at 866-901-2739. We will be happy to help!
Written by a customer while visiting keurig.com