Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Lemon
on April 11, 2021
Posted by: Lizzy612
Stopped working after 2 months. It’s to bad I really liked this coffee maker. Wish I had read the reviews on various sites.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 13, 2021
Hi Lizzy, this is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Poorly Produced Product - Do not purchase
on April 16, 2021
Posted by: nat2000
My K-Spreme Plus unit arrived on January 13, 2021 and by February 23rd my unit indicated that it needed to be descaled. I purchased the Keurig descaling solution and followed the Keurig procedures as shown on their website. The descaling process was completed successfully, however, I just received another Descale notification on ,my unit April 12th, which is less than a month and half since the last time. I use filtered water so there is no reason why that should be happening so quickly on a brand new machine. I owned the Classic Keurig unit for over 7 years and I only received one descaling notification since I purchased it. I typically would do it automatically after the suggested 3 month period. We only replaced it because we wanted to try the K-Supreme Plus unit. Trust me, it is not worth it. Don't spend your money on this poorly built product. The brewed coffee does not taste any better and the five spikes spread coffee everywhere throughout the unit and in your coffee cup. Keurig has provided us with a replacement machine but if this does not work then I am requesting a refund and going back to the classic unit. Keurig should spend time testing their products rather than rolling out a bad product.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2021
Thank you for your review and feedback, Nat. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: COPS
Verified Purchase:Yes
I bought the k supreme was not satisfied the coffee wasn’t hot enough. The k supreme plus
Brews a much hotter stronger cup of coffee I think the price of the unit is a bit high.
Brews a much hotter stronger cup of coffee I think the price of the unit is a bit high.
Written by a customer while visiting keurig.com
Customer Rating
1
Thank you Next
on April 27, 2021
Posted by: Stevereno
I love my Keurig coffee. We have owned several different makers over the years. I bought my husband this model for Christmas. When it was time to descale, he followed the steps and it died. Never to come on again. He contacted the company and they sent another one out. Now less than a month later this one has done the same thing. I don't recommend this model, rather pricey to begin with and 2 in 4 months , nope.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , April 27, 2021
Hi and thank you for your review and feedback. We're sorry to hear that you're disappointed in the purchase of your Coffee Maker. That’s certainly not the experience we wanted you to have. We would love to find a resolution that suits your needs. If you are willing to give us another chance to assist you please contact our Consumer Care team at 866-901-2739. We will be happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Spews and makes a mess
on April 30, 2021
Posted by: MIchele2
I am now reading the reviews unfortunately after buying this unit. It appears that the multi stream technology is faulty, it can't get the liquid out of the bottom without overflowing the top of the pod and filling up with coffee then spewing it out of a hole it isn't meant to come out of. It makes a horrible mess with every cup you brew. It would appear from the reviews that they are aware of this problem.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 30, 2021
Thank you for reviewing your K-Supreme Plus coffee maker. The behavior you're describing certainly does not sound normal. Has your K-Cup pod been removed and reinserted into the brewer? For best results, we recommend one time use with our K-Cup pods. Reusing or rotating the K-Cup pod after brewing can cause overflow and coffee grounds. If this is not the case, please call our Consumer Care team at 866-901-2739, we’d be happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Broke 2 times!
on May 11, 2021
Posted by: Cloud88
It shut off and stopped working a couple months after I bought it. Just shut off and wouldn’t turn back on. They sent a replacement and 4 months later it did the same thing!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 14, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
It died after 5 months.
on May 14, 2021
Posted by: Kedilee
I loved this coffee maker but this morning I woke up and it is dead it won’t even turn on. Same thing happened to my sister’s and she only had it for 3 months
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 14, 2021
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Posted by: Coleen F
Verified Purchase:Yes
I bought this to replace a giant Keurig coffee maker that took up too much room in my small galley style kitchen. I love this machine!
I was expecting it to be void of features, but I was wrong! It allows you to select the strength & temperature of the water, along with the ounce preference of your drink. Another feature it has is a Iced Coffee brew feature.
It can accommodate a larger travel cup by removing the tray below which can easily slide out.
The water reservoir is to the side of the coffee maker and it about the size of a slender blender container.
The design is sleek and and takes up much less room than my other one.
Highly recommend this coffee maker!
I was expecting it to be void of features, but I was wrong! It allows you to select the strength & temperature of the water, along with the ounce preference of your drink. Another feature it has is a Iced Coffee brew feature.
It can accommodate a larger travel cup by removing the tray below which can easily slide out.
The water reservoir is to the side of the coffee maker and it about the size of a slender blender container.
The design is sleek and and takes up much less room than my other one.
Highly recommend this coffee maker!
I would recommend this to a friend!
Written by a customer while visiting keurig.com