Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Secondone
Verified Purchase:Yes
Just recieved this placement within the last month. Same problem. They need to do a recall.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: soakinthewoods
Verified Purchase:Yes
Our first unit lasted about four months. It worked flawlessly until it didn’t. Literally would not turn on anymore despite multiple troubleshooting. Since it was less than a year from purchase, I started a warranty replacement which I had a back-and-forth with the support department on proper documentation. I sent the same documents three times and magically had an email stating a replacement unit is on the way. I get the replacement unit within two days brewing issues occurred with the replacement where it would only brew out 2 ounces or less no matter the setting. There are some serious quality issues with this unit. I’ve never had any issues with other Keurig models. Maybe the other models are better, however I have moved onto another brand and will not be purchasing any units from Keurig in the foreseeable future.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Sick of the ridiculous amount of confusing models
on February 15, 2023
Posted by: Vin1
Got this wanting the better features like ice mode AND the reservoir that can moved to the back or side, for some dumb reason this one does not move like the other supreme models... so now I have to send it back, definitely adding other brands into my search now, really disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Human error
Verified Purchase:Yes
Love Keurig but had to buy new unit due to the safety feature of pushing brew w/o having water unit set properly which triggers a reset that is no available. Took unit apart once to reset but not able to do a second time. Keurig should make it possible to reset when this happens as it would make this newer newer outstanding!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 29, 2024
We are very glad you are enjoying your K-Supreme Plus coffee maker and are sorry to hear of your previous experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I love my Keurig. I’ve owned one for many years. This one isn’t as great as my last one because the lights go off prematurely.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Happy in Washington
Verified Purchase:Yes
Much happier with this one with helpfrom supportvia phone
Written by a customer while visiting keurig.com
Posted by: Emily Fo
Verified Purchase:Yes
The replacement of our coffee maker went smoothly and timely. Just wish it had not died on us (well less than a year old).
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Scooterbean
Verified Purchase:Yes
The process was quick and easy. Very pleased with prompt action. Thank You.
Written by a customer while visiting keurig.com