Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Bb3845
Verified Purchase:Yes
Our second unit and we love the ease of use and the coffee it makes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Water spurting all over
on January 28, 2023
Posted by: Beach Bratt
Although I like the look and all the cool features, I mainly use this to make hot water for my tea (without a Kcup). The water spurts all over the place while filling the cup on any size (including on the unit itself). Have not tried it with the coffee Kcup and can't imagine what a mess that would be! Regretting my decision....
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 30, 2023
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: cyocam68
Verified Purchase:Yes
Very happy with the assistance we received from keurig customer service when we had a warranty replacement on our keurig machine. We received a new machine in just a few days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: bobknew
Verified Purchase:Yes
Third replacement unit - First two were K-Duo-Plus and both stopped dispensing accurate measures of coffee within 6 to 10 months. So I gave up on having one coffee maker on my counter and asked for a single brew machine. This brewer is producing a metallic taste in the brewed beverage.
The warranty repair/return process was a pain. Photos were not acceptable, must have HAND WRITTEN note, picture was blurry and file size was too large,,, and when I asked to escalate to a supervisor I was told they could not support my request. Anyway if I could do it all over again --- I would not!
The warranty repair/return process was a pain. Photos were not acceptable, must have HAND WRITTEN note, picture was blurry and file size was too large,,, and when I asked to escalate to a supervisor I was told they could not support my request. Anyway if I could do it all over again --- I would not!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: 2together
Verified Purchase:Yes
We enjoy our Keurig, however dealing with customer service leaves something to be desired. They should make it so you can change the payment option online.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 31, 2023
Thank you for your feedback. We strive for excellence and would like for your experience to be the best that it can be. If you need any further assistance, please contact our Consumer Care team at 866-901-2739. Customer's such as yourself help us to improve our products and we would love the opportunity to look into this further.
Written by a customer while visiting keurig.com
Posted by: Heartfelt1
Verified Purchase:Yes
After receiving my new keurig a week ago, I set it up per instructions, and very disappointed, I have n oder in the water when it makes coffee n hot water for tea. Plus after making a cup of coffee the next cup has grinds in the bottom of the cup.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: AM36
Verified Purchase:Yes
I called because my Keurig stopped working. They sent me an email had me take a couple of pictures and I received my new one in 4 days!!!! Best experience EVER!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Rode
Verified Purchase:Yes
Very pleased with the replacement. Better yet that Kerrigan stands behind their product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com