Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
DEFECTIVE MODEL
on January 31, 2023
Posted by: KBBid
When I initially called customer service to report the same issue with my replacement model that I had with the original, I made it clear that I was not interested in receiving a replacement of the same defective K Supreme Plus. I have had 2 of these now and they both had the exact same malfunction occur when following the descale protocol. I have owned Keurig brewers since they came out and have NEVER had any issues with descaling until owning the K Supreme +. After further investigation, I read all over the internet that I am not alone and this product is obviously defective due to a faulty thermal sensor that gets tripped when descaling due to overheating. Keurig needs to take responsibility for this issue and make things right!!!!! I was reassured that my request was heard about wanting a different model. However, I then receive confirmation that my replacement is on its way- a useless K Supreme Plus. Such a disappointment after being a loyal consumer since the beginning......
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2023
Thank you for your review and feedback. We're sorry to hear you were disappointed with the resolution provided to you by our Consumer Care team. We pride ourselves on our Consumer Care and always try to ensure the consumer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Elyse T
Verified Purchase:Yes
While the customer service was very good the new machine they sent me isn’t working well either! I’m going to have to call again for a replacement.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Jaja909090
Verified Purchase:Yes
We bought one a few months ago and loved it. One day it stopped working. The customer support was amazing. In a world where it feels impossible to talk to a person, Keurig responded to my email and I was able to talk to a real human. That alone makes me a customer for life. The product was under warranty and a replacement was sent within a week. Very impressed with Keurig's customer care.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Juju grandma judy
Verified Purchase:Yes
I like my keurig makes good coffee and I like all the features
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LaQ Maria
Verified Purchase:Yes
Quiet, lots of choices of size, strength, etc.
Easy to clean.
Fits under a cabinet.
Easy to clean.
Fits under a cabinet.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RickHu999
Verified Purchase:Yes
The K-Supreme Plus Single Serving unit has given me excellent service for more than 2 years. It has proven reliable, easy to use, and offers flexible settings with the option for presets for favorite brews. Its design is compact and efficient and at a great value for price.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: jillbrowndesign
Verified Purchase:Yes
My Keurig stopped brewing. I did all the trouble shooting things and was unsuccessful in restoring the brewing function. I followed the email instructions for the replacement procedure and received and new coffee maker. I am happy.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Loris dude
Verified Purchase:Yes
One phone call, a few quick questions, and d a replacement was on the way. Great job.
I would recommend this to a friend!
Written by a customer while visiting keurig.com