Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: keurig lover145
Verified Purchase:Yes
my only concern it the descaling process not very clear/reliable. we'll see what happens when that is needed
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Do not buy! Descaling burns out machine!
on February 13, 2023
Posted by: Burns out with Descale
I bought this Keurig in July 2021. On April 25, 2022 , I descaled the machine and it completely stopped working. FYI the videos on Keurig don’t tell you how to properly descale your machine, instead I had to find it on a YouTube channel. You have to put your machine in descaling mode in order to run it properly and for the descale warning to reset. So I called Keurig and they sent me a new one. Fast forward 10 months later, I go to rescale the machine and it happens again, totally burns out and doesn’t work anymore. I called Keurig again and they are sending me a new model. I’m grateful for the great customer service but not for the inconvenience of the machine keeps breaking and then have to wait 10 days for a new machine. So my advice: DO NOT BUY THIS KEURIG MODEL!!! It’s terrible and not worth it if it breaks every time you descale it. There’s numerous review online about how this machine burns out so quickly. Find a different machine. The older Keurig models work and last so much longer!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 16, 2023
We are sorry to hear about the issues you have faced. We really wouldn't expect this from one of our products. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Skyhook
Verified Purchase:Yes
I had multiple problems contacting the company.. Mess up. I went get another k-supreme
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Nicolina
Verified Purchase:Yes
Very pleased that Keurig stood behind its product and gave me a replacement. That means a lot in today's world. I will continue to use their products
very happily. Thank you Keurig
very happily. Thank you Keurig
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Steve Kirsh
Verified Purchase:Yes
Great machine. Superb customer service. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Curlylou
Verified Purchase:Yes
Always ready to use. Like the ability to select strength, size and the temperature. Con: we didn't find any operating directions
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 15, 2023
Thanks for the kind words. We're glad to hear about how much you are enjoying your K-Supreme Plus coffee maker! For a full copy of the Use and Care Guide, as well as helpful videos, please visit the Support page of the Keurig website.
Written by a customer while visiting keurig.com
Posted by: Ferdie
Verified Purchase:Yes
This is Warranty Replacement I bought my original
last 2021
last 2021
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ceja
Verified Purchase:Yes
Instantly starts with personalized settings, MO waiting for it to warm up, it's ready to go! Love the water reservoir, so easy to pick up to refill. Overall, great Kcup maker!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com