In spite of following all the recommended maintenance being done on a regular basis, this machine lasted just a bit over a year. Not the most reliable piece of equipment…
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 7, 2023
We're so sorry to hear you've been disappointed with your K-Supreme Plus coffee maker. If you try reaching out to our Consumer Care team at 866-901-2739, they will be happy to help.
I am a heavy brewer. I drink approximately 150oz of coffee a day. I know this because I have a 50oz mug I refill and I drink 3 of them a day. I go through Keurig machines about 1 a year. I have been with Keurig since 2015 and have had 2 machines fail before the warrantee period and Keurig has replaced both machines. Good company and great machines. Happy customer who will continue to buy their products and coffees.
I had the K-Supreme Plus for a few weeks when & after descaling (3 coffee drinkers in the house), it wouldn't come back on. I called Customer Service & after a few minutes, I was being sent a new one. It was a pleasant experience as far as having to do that sort of thing, & the Rep was very helpful. New machine arrived, & works fine. Very happy with it.