Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Extremely disappointed and frustrated
on March 5, 2023
Posted by: Gnat3
Extremely frustrated and disappointed in this product. I am now waiting on my 4th replacement. All 3 of the last had the same issue with the lid not recognizing that it was being opened and closed, therefore not being able to brew a cup of coffee. The power button is useless. Even if you can turn it on with the power button it wont let you brew unless it recognizes the lid being opened and closed. This last one doesn't even want to turn on at all. While Keurig has done a good job at honoring their warranties, this is a huge inconvenience and I don't have much faith in the replacement they are sending me. For this price I expected better.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 7, 2023
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Quercus
Verified Purchase:Yes
They were so kind to replace my malfunctioning unit. So fast and easy.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Townley
Verified Purchase:Yes
For some reason, this new Keurig has leaves a horrible plastic taste in every cup. We brew and matter, if it’s coffee or tea, or just even hot water, and I run vinegar through twice and descaled it and it’s still terrible. We are very disappointed and surprised to say the least.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: CherylB
Verified Purchase:Yes
My replacement stopped working one week after I received it. It had a burning plastic smell and it quit! I asked for a different one this time out. I sent the replacement back on Wednesday.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: kendog
Verified Purchase:Yes
Replaced my defective Keurig coffee machine without any problem. They made my
request for warranty replacement very easy and pleasant. I could not be any more
pleased with the whole process.
request for warranty replacement very easy and pleasant. I could not be any more
pleased with the whole process.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Nothing special
on March 4, 2023
Posted by: Kwhim
I've had this for less than a year, probably closer to 6 months. It's currently stuck on descale, and won't do anything at all. I can't find out how to shut that off. Nothing I've tried works. It's very frustrating. The coffee maker itself has never been anything special, and it's slower than normal.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 7, 2023
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: MRTLB
Verified Purchase:Yes
This Keurig makes great coffee! Love all the features of this keurig to make your coffee just the way you like it. Got this keurig for a gift. Shortly after we got it it totally stopped working. I called keurig and they worked with me to replace my keurig with a new one. Great customer service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sz14885
Verified Purchase:Yes
Thank you for making the warranty replacement easy
I would recommend this to a friend!
Written by a customer while visiting keurig.com