Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Steve B in OC
Verified Purchase:Yes
I bought this against my better judgement and got fooled this might be the best coffee maker Keurig ever made ,the strength is perfect and hotter then any of the other 6 machines i have purchased also no leaking . Thanks
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Quit working after first de-scaling
on January 2, 2022
Posted by: Todde
Loved this at first, then we descaled and like magic, it quit working. would not turn on.
Instructions to descale on the website are incomplete.
Instructions to descale on the website are incomplete.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2022
Let's get you some help with this. Please call 866-901-2739, Consumer Care will be more than happy to assist!
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig engineers....where are you??
on January 13, 2022
Posted by: Whatda
Just google this machine and you will find thousands of complaints that "it just quits working." We are literally on our 4th machine because the previous 3 suddenly had a burst of steam while brewing and then nothing. All the problems were related to water being too low or the pitcher not seated perfectly. So instead of turning itself off because of low water this model just powers forward and shorts itself out! Customer service has been awesome but the engineering people need serious help!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: GVOB
Verified Purchase:Yes
Since January 25, I have gone through 3 Supreme Plus coffee makers. The first one would never worked, the 2nd conked out after a week and the 3rd keeps telling me I need to add water when the container is full. Now they’re sending me out a 4th one. Not holding my breath that’s going to work, let alone last for any period of time. If the 4th one doesn’t work I’m through with Keurig
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 16, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Strike 3!
on May 11, 2022
Posted by: MYKeurigDud
Bought this model and LOVED it...for a few months. The Descale light came on (even though we only use filtered water and keep their filter fresh). Went through all the steps to clean/clear it but Descale never went away and not long after it died. Repeat this a second time and then a third time....we really wanted it to work. Each one died an early death (just the two of us using it once daily) and we kept trying until strike 3.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible Machine - do not buy
on October 6, 2022
Posted by: RedRaider113
I bought this coffee maker about 1.5-2 years back. It has been an absolute terrible coffee maker. It went along for about a year and then started having issues. First, the buttons on the top of the coffee maker wouldn't always work. You would push 12 oz coffee and get 1 ounce or 2 and then it would just quit. You might have to retry it several times before it would finally make the correct amount. This was an intermittent problem until one day, it just quit brewing altogether. I went on YouTube and there was a fix for this issue. Took the entire machine apart and pressed a reset button inside the machine and it started brewing again. But another secondary brewing issue came up. I would put a kcup in and start the machine. It would poke holes in the k-cup, but coffee and coffee grounds would come out the top of the k-cup instead of draining through to the coffee cup. That would clearly ruin the k-cup requiring another attempt. I would also have to clean the entire coffee maker as grounds were everywhere inside of it. It might do this 5-6 times before it would start operating correctly again. It got to be such a complete hassle, that we finally replaced it with a K-Elite K90 model which I had previously and worked well for years. I would definitely not recommend this model of Kreig coffee makers.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 18, 2022
Thank you for your review and feedback. We are glad we were able to assist you and get you back to brewing. If you need any further assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
5
Perfect Keurig!
on February 26, 2023
Posted by: casterp
I have had several Keurig Coffeemakers over the years. They were all good but not great. The K-Supreme Plus has it all. I love the memory settings, as my hubby drinks tea and cocoa with different settings than my coffee. I love the large water reservoir. I love the choice of heat (I like my coffee HOT) and strength (strong please) settings. I love the handle on the water reservoir. I love that it opens all the way up to wipe around the puncture tips. I love the Brew ID, and I love how sleek and attractive it is. Perfect!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 27, 2023
We're so glad to hear that you are enjoying all the features of your K-Supreme Plus coffee maker. Thank you for sharing the love!
Written by a customer while visiting keurig.com
Posted by: Joe Daniello
Verified Purchase:Yes
While I was satisfied with the K-Mini, I was intrigued by the multi-stream process and decided to give it a try. Noticeable difference in the coffee. A 12-oz coffee in the K-Supreme Plus tastes as strong as a 10-oz coffee in the K-Mini. I used to prime my mug with hot water with the K-Mini, but I don't have to do that now that I have temperature control with the K-Supreme Plus. The reservoir is easy to handle (with the handle) and the stainless steel front looks sharp.
I would recommend this to a friend!
Written by a customer while visiting keurig.com