Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Cathybrzoz
Verified Purchase:Yes
The big water reservoir caught our eye! Makes delicious coffe!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Frantastic
Verified Purchase:Yes
We experienced a problem with our brewer and I reached out to customer support and they walked me through a few test and determined the couldn’t help me fix it remotely. They acknowledged it was just out of warranty and extended me a onetime replacement free of charge! I was so happy. And to my surprise, I received the replacement in 2 days! I’ve been a long time Keurig customer and will continue to be! Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bumbleshoot
Verified Purchase:Yes
I also love the feature of having 3 buttons for settings….#1 is for ME, and #2 & 3 are for my friends!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 15, 2023
We're so glad you are loving the customizable options on your new K-Supreme Plus coffee maker! Thank you for sharing the love!
Written by a customer while visiting keurig.com
Posted by: Rick4
Verified Purchase:Yes
The customer service department is very accommodating. On the other hand, I bought a supreme plus coffee maker about 2 years ago and I’m just getting ready to call and have it replaced for a 4th time. This last one lasted for exactly 2 weeks before it shut down. The lights won’t even come on anymore. Being an eternal optimist, I’m hoping the next one will last a while. When the current one was working I used to have to press the 10 oz button for a full cup of coffee; 8 oz button would only give me a
Half cup.
Half cup.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Mmezeul
Verified Purchase:Yes
I descaled my Keurig and it died. Called the support line and they saw that it was purchased within the last year and immediately sent me a replacement. It was really nice to see such quick hassle free service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: BigD44
Verified Purchase:Yes
When I received my new Keurig K Supreme Plus it did not function. it was stuck on the 6oz only mode. I called customer service, and they resolved the issue quickly and with professional and clear instructions. A replacement was recieved within a few days and is working fine. I am very pleased with Keurig
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I was an early adopter of the Keurig brewers, more than ten years ago. I wear them out with use. This is my third and I am convinced this is the best. Fewer bells and whistles, it just makes a high quality cuppa from your favorite bean.
Keurig also provides the best customer support, fast telephone pick up, streamlined diagnostic dialogue leading to quick resolution of your issue. I’ve had a few issues over the years and each time, I felt completely satisfied with their action.
Will I be a return, return, return, return customer?
Absolutely yes, I am buying quality and customer care.
Keurig also provides the best customer support, fast telephone pick up, streamlined diagnostic dialogue leading to quick resolution of your issue. I’ve had a few issues over the years and each time, I felt completely satisfied with their action.
Will I be a return, return, return, return customer?
Absolutely yes, I am buying quality and customer care.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Regret Purchasing
on March 12, 2023
Posted by: Katttt
I bought this over a year ago after I remodeled my kitchen. New kitchen, new coffee maker. (I had the old chuncky one for years.) Well it is a mess! I use the cup for my own grinds. I follow the directions and fill it to the line, but yet I will still have coffee grinds in my coffee and its not strong. (I buy jet fuel coffee.)If you don't put the lid on just right it comes off and makes a mess. (I have to show people how to put the lid because they have made a mess.) But besides those things, the biggest problem I have is the splatter as my coffee is brewing. I don't care what size coffee cup I use, it still splatters and stains my new counter tops. So every once in a while I have to bleach them especially if I don't wipe the stains up right away. As you can see in the photo, I used a pretty tall cup on an 8 oz brew and it still splatters.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 15, 2023
Hi Kat, we're so sorry to hear you've been disappointed with your K-Supreme Plus coffee maker. Please reach out to our Consumer Care team at 866-901-2739, we will be happy to look into this for you.
Written by a customer while visiting keurig.com