Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: AzCoffee
Verified Purchase:Yes
I have received this supreme about one month ago and was skeptical about the smaller size. Surprise to find it absolutely wonderful with great features and quick brewing
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Amack836
Verified Purchase:Yes
It makes great coffee but I would love this machine more if it would just last longer than 24 months. It abruptly stopped working after two years so I called support and they ended up sending me a new one.
I don’t think the new one they sent me was new but possibly refurbished. It was louder than my original and it smelled like burning plastic when brewing coffee.
The smell went away but it continued to make noises as if it was going to die. I thought maybe it was redesigned and so maybe that’s how it was supposed to sound but here we are not even a month later and the replacement has now stopped working. It won’t even power on when plugged in.
This is not the first Keurig I’ve owned that stopped working after a short time.
I don’t have time to deal with their customer service so I’m done with Keurig. It’s too overpriced for the limited amount of time you own it. I do not recommend.
I don’t think the new one they sent me was new but possibly refurbished. It was louder than my original and it smelled like burning plastic when brewing coffee.
The smell went away but it continued to make noises as if it was going to die. I thought maybe it was redesigned and so maybe that’s how it was supposed to sound but here we are not even a month later and the replacement has now stopped working. It won’t even power on when plugged in.
This is not the first Keurig I’ve owned that stopped working after a short time.
I don’t have time to deal with their customer service so I’m done with Keurig. It’s too overpriced for the limited amount of time you own it. I do not recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Schotsie
Verified Purchase:Yes
This is the second replacement in a year…glad for the warranty, but someone needs to check out how they are made. My original Keurig lasted for years, this version not so much!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Franten
Verified Purchase:Yes
It saved my life during the storm of three weeks, in the San Bernadino Mountains!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Two in Two Years
on March 15, 2023
Posted by: mike68
I've had two of these coffee makers. First I purchased second was a warranty replacement. Both failed during cleaning process. On the plus side the adjustable temperature is great. The brew strength adjustment has done make the coffee stronger however one ends up with grounds in your coffee. It's a nice looking coffee maker and the hot coffee is ready quickly. Just be sure you register your brewer.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2023
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! If you ever need any further assistance, please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Fredharvey
Verified Purchase:Yes
My wife bought this about a year ago. We were cleaning it and it just stop working. But they replaced it for free. Thanks
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bonnie B
Verified Purchase:Yes
I not only love my Keurig, but am very impressed and grateful of the efficient way the Keurig Company replaced my previous Keurig that stopped working while still under warranty!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KarenJane
Verified Purchase:Yes
It was a challenge trying to get a defective keurig that was definitely in warranty to be exchanged for a new one. We just did not clearly understand what keurig was needing for the exchange but we finally got things figured out and the new coffeemaker arrived yesterday. Thanks to all
I would recommend this to a friend!
Written by a customer while visiting keurig.com