Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
5
Absolutely beautiful, Tech Fantastic
on March 14, 2021
Posted by: Babs270433
I performed my first descale this evening. The Keurig descaler bottle didn't give any directions; however, Keurig online how to page videos are excellent. I was able to find one for the above coffee maker. It guided me thru easily and now I have a clean ready to go again coffee maker. Coffee maker indicator showed I needed to descale. It knows when!! The process after viewing video was easy to follow and the coffee maker even showed you when it's finished. The technology on this coffee maker is par excellence. I'm enjoying every cup. No more having hubby to make and measure, with the k-pod accessory, I can easily fill the to a line in the access. and always have a perfect cup of coffee. BTW, no more nasty build up in that was in my regular Cuisinart High end coffee maker - 12 cup size. The tank on this coffee maker is crystal clear and if you use bottled water, I do, you don't need the filter either. Hats off to the engineers for a simple, but tech savvy coffee maker. I am truly grateful.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Wow these are really lemons
on April 13, 2021
Posted by: Sunnysmom
Purchase this at Christmas. Seems I’ve been able to use it longer than most people. However it won’t put more than an eighth of an inch of coffee and a cup. And it blew up
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 20, 2021
Thank you for reviewing your K-Supreme Plus coffee maker. The behavior you're describing certainly does not sound normal. Has your K-Cup pod been removed and reinserted into the brewer? For best results, we recommend one time use with our K-Cup pods. Reusing or rotating the K-Cup pod after brewing can cause overflow and coffee grounds. If this is not the case, please call our Consumer Care team at 866-901-2739, we’d be happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Coffee maker is a piece of junk
on January 7, 2022
Posted by: NathanK
I’ve bought over a half dozen Keurig coffee makers and every single one of them has stopped working. Stay away from this brand
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 20, 2022
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Not hot
on January 8, 2022
Posted by: MaureenB
The first pot that was delivered was a disappointment. Only brewed cold coffee. Customer service did replace the coffee pot but this one only makes barely warm coffee even though it is set on the hottest setting. I have to put the coffee in the microwave to get it hot enough to drink. My old Keurig made coffee warmer than this new improved pot. No I would not waste your money on this new and improved design.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 20, 2022
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Queen62
Verified Purchase:Yes
I love many of the features of this keurig. I have the ability to adjust the temp and strength of every cup i brew. I also like the large water reservoir and that there is no warm up time for the brewer.
Response from keurig.comBy Keurig, Consumer Care, August 30, 2022
We're so glad to hear you are using all the customizable features on your K-Supreme Plus coffee maker to craft your perfect cup of coffee. Enjoy!
Written by a customer while visiting keurig.com
Posted by: Coffee angel
Verified Purchase:Yes
I manage my church's coffee ministry. We had 3 standard Kurig machines. When I went to descale one of them, it just completely quit working. So I thought maybe we needed a stronger one that held more water since it got so much use. That's when i got this supreme plus. It lasted a whopping 2 days before it stopped brewing. Now it just explodes the pod and water seeps out of seams where it isn't supposed to, creating a mess around the machine on the counter. I would not recommend it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 28, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Dislike this model
on December 30, 2022
Posted by: JenniferM13
We have purchased this one about a year ago. Thought it was something we did wrong, but here i am descaling it again and its taking almost 2 hrs and it still says we need to descale. I even tried to manually reset it and it wont reset. As much as we love they way it brews i would NOT recommend this model, or do way more research. I miss my old one. It descaled in less then 30 to 40 minutes
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 3, 2023
Hello Jennifer and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
Engineered with recycled plastic
on January 2, 2023
Posted by: Phil2021
The heating element and updated plastic material causes the fresh water to become contaminated. Ran through several cups and the “polybiphenal” taste contamination persisted.
Returned product.
Returned product.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com