Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Missyrb
Verified Purchase:Yes
The brewer stopped working after 2 days. I would give it 0 starts if possible.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, July 21, 2025
Hi Missy, we are sorry to hear that your K-Supreme Plus coffee maker is not working properly. In this case, we recommend you reach out to our Consumer Care team at 866-901-2739 for assistance. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
5
THE Best Keurig EVER!
on November 25, 2020
Posted by: MikeL5
This is my 5th Keurig coffeemaker since Keurig appeared years ago. And THIS Keurig is without a doubt THE BEST coffeemaker ever! Coffee comes out hotter, stronger, more delicious! Thank you Keurig! In an otherwise crappy year of 2020, this is a positive welcome note!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Beware! Won't last more than 60-90 days
on August 4, 2021
Posted by: StephenL
New, this was exactly what I wanted - fast with a strong setting. After about 60 days the descale light illuminated and it seemed to destroy itself from within. The first Descale cycle ended ok, but after that the unit started spitting out random amounts of water regardless of the setting. I would choose 10 Oz - sometimes I'd get 9.5oz, but randomly 6 or 8 or 1oz.
I complained to Keurig and they send me a replacement. It was OK for about 40 days, then the descale light came on. The first descale cycle never completed. After that (and after a few cups of different random amounts) it appears to be stuck on 1 oz.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Nothing special
on March 4, 2023
Posted by: Kwhim
I've had this for less than a year, probably closer to 6 months. It's currently stuck on descale, and won't do anything at all. I can't find out how to shut that off. Nothing I've tried works. It's very frustrating. The coffee maker itself has never been anything special, and it's slower than normal.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 7, 2023
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: wayinhawaii
Verified Purchase:Yes
Purchased to replace my old Keurig 2.0. Decided to not go with a carafe this time. Saw this one and all the features, exactly what I needed. Love the large square shape water reservoir. Easy to read programs and extended 12oz brew size. The BEST part I love is the Temperature control feature! I use refrigerated creamer and when added to my coffee, I don't have to "microwave" it to get it hot again. Coffee comes out smooth and fresh taste in this maker too. Very quiet brewing. Fits in my spot on counter perfectly with the straight edge back and sides. Can't go wrong with this one!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: mtkeane
Verified Purchase:Yes
We are very happy with this unit. It is attractive to look at and easy to use. I like the option to be able to increase the strength of the coffee as well as the temperature. The handle on the water reservoir is convenient compared to previous models. It is not obvious in some pictures, but you can use charcoal Keurig water filters as in previous models. This model does not pull water into the unit to keep the water stored and hot, it pulls the water in at the time of coffee making. My only complaint is that it tends to be much slower becasue of this new way of brewing...probably double the time. It also tends to splash alot during the making of a cup. The countertop needs regular wiping up.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
We prefer Keurig over all other coffee makers. It is efficient and easy to use.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 14, 2025
We're glad you've found the perfect fit for your kitchen!
Written by a customer while visiting keurig.com
Customer Rating
1
Excited then Disappointed
on January 7, 2023
Posted by: Coffeedrinker3cups
I owned this Supreme Plus for 4 months. It started to smoke a lot and then died. Safety issue. Also, the descale turns on too soon. My old Keurig worked so much better. The old one even had a blue light at the bottom of the reservoir which helped to see the water level before dawn. The new model has a nice multi stream for flavor, but awkward for putting the reservoir back into the base. I hated the blinking lights feature on my eyes at 6am! Keurig, you got to fix the smoking problem to prevent fires.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 10, 2023
We're sorry to hear that you have experienced problems with your K-Supreme Plus coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com