Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Worst Keurig ever made
on April 19, 2021
Posted by: Stephkras
I have used Keurig brewers for at least 7-10 years now and finally broke down and bought their newest model with the best features. I have had it for about 7 months now and think it is the worst one I have ever used. It spits, it sputters all over the counter tops and nearby cabinets. Sometimes its makes a good full cup of coffee but sometimes it doesn't. The instructions say to descale every 3 months but the descale light lights up every 3 weeks even after repeated use of Keurig descaling solution. Coffee grounds are found at the bottom of every cup. I have to purge the machine using just water after each coffee brew to clear out tons of grounds. I have followed online and in person help each time I have a problem and get it to work for a few days and then it just does its own thing again and I have to take it apart, clean it, and hope that I can get it to work properly. It is a real pain in the neck! My recommendation - choose another brewer or another brand!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 21, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
On my third replacement
on June 17, 2021
Posted by: ang50
this makes great coffee for a month or so, then is dies. I am on my third machine since December. I love it and just want it to work. At least the company keeps sending me new ones. But I am frustrated.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 18, 2021
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
On my third
on July 5, 2021
Posted by: Susi one
I am on my third one . It’s just doesn’t work anymore in less then 5 months . Got replacement each time with some problems. Definitely not buying it again
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , July 14, 2021
Hi Susi, thank you for your review and feedback. We're sorry to hear that you're disappointed in the purchase of your Coffee Maker. That’s certainly not the experience we want you to have. We would love to find a resolution that suits your needs. If you are willing to give us another chance to assist you, please contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm EST. and can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
3
Best Keurig brewed coffee yet... until
on August 6, 2021
Posted by: Riprock
Very happy with the K-Supreme Plus - while it worked. Easily the best, most flavorful cup of Keurig coffee, and the most consistent brew of any Keurig we've owned to date until one day it just stopped turning on. Unit failed fortunately within the warranty period. Now the replacement unit failed after 8 months. And reading through other reviews it appears that this is a common issue. I hope Keurig addresses what appears to be a design flaw. Until then, hoping 3rd time is a charm.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Steve B in OC
Verified Purchase:Yes
I bought this against my better judgement and got fooled this might be the best coffee maker Keurig ever made ,the strength is perfect and hotter then any of the other 6 machines i have purchased also no leaking . Thanks
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Quit working after first de-scaling
on January 2, 2022
Posted by: Todde
Loved this at first, then we descaled and like magic, it quit working. would not turn on.
Instructions to descale on the website are incomplete.
Instructions to descale on the website are incomplete.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2022
Let's get you some help with this. Please call 866-901-2739, Consumer Care will be more than happy to assist!
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig engineers....where are you??
on January 13, 2022
Posted by: Whatda
Just google this machine and you will find thousands of complaints that "it just quits working." We are literally on our 4th machine because the previous 3 suddenly had a burst of steam while brewing and then nothing. All the problems were related to water being too low or the pitcher not seated perfectly. So instead of turning itself off because of low water this model just powers forward and shorts itself out! Customer service has been awesome but the engineering people need serious help!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: GVOB
Verified Purchase:Yes
Since January 25, I have gone through 3 Supreme Plus coffee makers. The first one would never worked, the 2nd conked out after a week and the 3rd keeps telling me I need to add water when the container is full. Now they’re sending me out a 4th one. Not holding my breath that’s going to work, let alone last for any period of time. If the 4th one doesn’t work I’m through with Keurig
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 16, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com