Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Don46
Verified Purchase:Yes
This was a warranty replacement. The previous one didn’t last even a year. Hopefully, this one will last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Ezmerelda
Verified Purchase:Yes
Just got my new Keurig and am very happy. The adjustable temp and strength controls are just what I needed.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
No Good
on April 4, 2023
Posted by: Java Medicine
Sadly I just tossed my 3rd unit. It all began Feb 2022 1st unit purchased 2nd & 3rd units was replaced by Keurig under the warranty. Very short lived product, the pattern seems to relate to the descaling in my opinion. The 1st unit indicated descale in 3 months, went through the steps of descaling unit died, 2nd repeated after 4 months unit died, waited even longer on the 3rd unit, it wouldn't make a full cup of coffee therefore decided to do the descale, dead after 6 months. But I was prepared for it, already had purchased me another make & model coffee maker as a back up because dealing with the issues this K-Supreme Plus is ONE BIG HEADACHE!!! Keurig should fix the problem vs sending out units that is going fail over & over!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 6, 2023
We are sorry to hear about the issues you have faced. We really wouldn't expect this from one of our products. We would love to look into this further for you and find a resolution that best suits your needs. Please reach out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Lp31
Verified Purchase:Yes
I bought my keurig last year and its work really good but then it got broken and called the keurig about it. Costumer service was really good and they send me a new one at no cost.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Yo Mama2
Verified Purchase:Yes
I was very surprised when I called with a cleaning problem how I was treated. Rep went over cleaning method and my machine was not responding you sent me a new one in 2 days after I sent a picture of machine and other info for outstanding customer Thank you for fabulous customer service!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jim78
Verified Purchase:Yes
First purchased and fail after 3 month of use. (No power). Second one failed after two moths (No power)
Company did replace the second. Could not replace the first because of being in storage for 8 months so over a year owned.
Company did replace the second. Could not replace the first because of being in storage for 8 months so over a year owned.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Dharmendra
Verified Purchase:Yes
My Keurig stopped working all of a sudden. I reached out and the customer service was simply amazing. They were very nice and helpful. They were able to replace my broken Keurig with a new one in just a matter of days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: judywudythelittlecudy
Verified Purchase:Yes
I am 84 and never drank coffee......UNTIL my friend's husband introduced me to the Keurig four years ago.. Now I enjoy a cup every day and my kids are blown away to see their mom drinking coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com