Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Bcharris5
Verified Purchase:Yes
Love this little Gem! Although it takes a little longer to brew than my old brewer, I know it is extracting every ounce of flavor from my special blend! Love that I can choose the strength and temp as well as the 5 cup sizes! It makes brewing so easy.
The only con would be that during the brew (drip process) it spits tiny droplets onto my counter.
Thanks Keurig!
The only con would be that during the brew (drip process) it spits tiny droplets onto my counter.
Thanks Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LabSaint
Verified Purchase:Yes
Not even a month in and we love our new coffee maker. Moved up from a Keurig K200.
Smaller platform, sleeker look, larger water tank, auto-shut off, 3 individualized user preferred brew (strength, amount and temp) settings...but the best part is that as soon as the lid is closed and brewing starts (almost immediately), the only sound you hear is not the water heating up but the crisp sound of liquid dropping into the empty cup/carafe. Another had posted this and I thought no way, but it is amazingly quiet. Glad I made the investment....
Smaller platform, sleeker look, larger water tank, auto-shut off, 3 individualized user preferred brew (strength, amount and temp) settings...but the best part is that as soon as the lid is closed and brewing starts (almost immediately), the only sound you hear is not the water heating up but the crisp sound of liquid dropping into the empty cup/carafe. Another had posted this and I thought no way, but it is amazingly quiet. Glad I made the investment....
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Awkward style - sits strangely on counter
on April 13, 2021
Posted by: LynM
Delivered today. I was excited to use it. Followed all the instructions. Put the Keurig Green Mountain Pod in and set it for 10 oz. It brewed but what a disaster! Grounds were all inside my cup and when I opened the area to check where the pods go.....what a mess!
Grounds everywhere! It took me 15 minutes to clean it all out! What a disappointment! I then used the piece for fresh ground coffee and tried again. I came out ok. I am really afraid to try a pod again now. If it happens again I will send it back!
Grounds everywhere! It took me 15 minutes to clean it all out! What a disappointment! I then used the piece for fresh ground coffee and tried again. I came out ok. I am really afraid to try a pod again now. If it happens again I will send it back!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 14, 2021
Thanks for your review and feedback. Pre-puncturing pods can help with pressure build up and may relieve this issue you are experiencing. You can try this by placing the K-Cup pod into the holder and press down on the K-Cup pod to puncture the bottom before brewing to release this pressure. We hope this is helpful but if you need further assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Too many challenges
on August 25, 2021
Posted by: SRB317
This machine is soooo slow to brew! It will start quickly, but just dribbles out coffee. The reusable filter system is the worst! I don't like all the waste from pods, so I've always used the reusable filters. They changed the design for this machine and it's terribly made. If you use fine ground coffee, the filter will over flow grounds into your cup, machine, counter...major mess. And for the love of God, stop with the auto descale notification! No instructions included, so a lengthy Google search to figure out how to do it. Most annoying machine ever.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 27, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible
on August 30, 2021
Posted by: TK79081
Spits coffee everywhere while brewing and takes forever just to brew a cup coffee . I do however like that it makes it very hot. My last keurig did not.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 1, 2021
Hi Teresa. Thank you for your review. The behavior that you’ve described is certainly not typical of the K-Supreme Plus. If you try reaching out to our Consumer Care team, they will be able to help! 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: BensonsGrammy
Verified Purchase:Yes
I love this one ! I wanted this because of the handsome stainless design , larger water reservoir capacity as well as taking up less counter space . It turned out to be Excellent Quality! It keeps the coffee hotter too!
Written by a customer while visiting keurig.com
Customer Rating
1
Do not buy! Descaling burns out machine!
on February 13, 2023
Posted by: Burns out with Descale
I bought this Keurig in July 2021. On April 25, 2022 , I descaled the machine and it completely stopped working. FYI the videos on Keurig don’t tell you how to properly descale your machine, instead I had to find it on a YouTube channel. You have to put your machine in descaling mode in order to run it properly and for the descale warning to reset. So I called Keurig and they sent me a new one. Fast forward 10 months later, I go to rescale the machine and it happens again, totally burns out and doesn’t work anymore. I called Keurig again and they are sending me a new model. I’m grateful for the great customer service but not for the inconvenience of the machine keeps breaking and then have to wait 10 days for a new machine. So my advice: DO NOT BUY THIS KEURIG MODEL!!! It’s terrible and not worth it if it breaks every time you descale it. There’s numerous review online about how this machine burns out so quickly. Find a different machine. The older Keurig models work and last so much longer!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 16, 2023
We are sorry to hear about the issues you have faced. We really wouldn't expect this from one of our products. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
DEFECTIVE MODEL
on January 31, 2023
Posted by: KBBid
When I initially called customer service to report the same issue with my replacement model that I had with the original, I made it clear that I was not interested in receiving a replacement of the same defective K Supreme Plus. I have had 2 of these now and they both had the exact same malfunction occur when following the descale protocol. I have owned Keurig brewers since they came out and have NEVER had any issues with descaling until owning the K Supreme +. After further investigation, I read all over the internet that I am not alone and this product is obviously defective due to a faulty thermal sensor that gets tripped when descaling due to overheating. Keurig needs to take responsibility for this issue and make things right!!!!! I was reassured that my request was heard about wanting a different model. However, I then receive confirmation that my replacement is on its way- a useless K Supreme Plus. Such a disappointment after being a loyal consumer since the beginning......
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 3, 2023
Thank you for your review and feedback. We're sorry to hear you were disappointed with the resolution provided to you by our Consumer Care team. We pride ourselves on our Consumer Care and always try to ensure the consumer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com