I love my Keurig Supreme plus. I drink my coffee slowly throughout the morning and always have a fresh, hot cup when ready. I recently had a problem and the customer service team went above and beyond to make sure I was happy.
After receiving this as a warranty replacement, the K-Supreme Plus stopped brewing correctly. The same issue with the first coffee maker (which didn't even last a year), the spring on the hinge becomes loose and doesn't close all the way, so the contact with the cup isn't solid. Coffee comes out looking like tea.
We bought the first of this model almost nine months ago. It failed during the descaling function. We called Keurig and in one phone call our new replacement unit was on its way. Unfortunately, that second unit experienced the same failure. Again Keurig sent a third identical unit which works perfectly right now. We love this model and I'll probably call their service department to see if there's anything I can do to prevent a third failure. Fingers crossed.
Absolutely love this coffee maker. Of course, I've had many Keurig units and with each one, I can't imagine it could be any better than the previous one....but they always find a way to improve. The new single-serve units seem to have a much richer flavor due to the new design with the drip method. Love it!!
This is actually a warranty replacement,. I really loved my Keurig till it had a problem but am very pleased with Keurig replacing it and allowing me to continue enjoying my coffee:)
We had to replace our first Supreme machine as it failed during a descaling procedure. The replacement came quickly but appears to make more noise than the first one. We liked the sound og our original unit.