Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Not up tp Keurig
on August 24, 2021
Posted by: KatA
Used less than 3 months and machine stopped working. It drizzles water, then nothing. My older versions work for years. This was a complete waste of money. Certainly doesn’t represent Keurig’s usual quality.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 24, 2021
This is definitely not the experience we want you to have with your K-Supreme Plus coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Absolute junk!
on February 20, 2023
Posted by: morph
I bought t my machine about 60 days ago It worked great until I Descaled it. Followed instructions to the letter. On the second cup of remaining descaling solution the machine smoked and the Add Water sign never came on. I turned it off and now nothing. If you want the perfect disposable coffee maker that lasts 60 days... this model is for you!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 23, 2023
We're sorry to hear that your K-Supreme Plus coffee maker is not working as it should. Please call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
5
Love the improvements
on August 3, 2020
Posted by: JesIng83
I used to own a Keurig when they first came out and after maybe six months, had given it away and brought back my old standby. When Influenster reached out to me to try this brewer I was very hesitant. I like my coffee STRONG, and I wasn’t a fan of how you couldn’t control that with most Keurigs. Not the case with this guy. This model allows you to customize your cups for both heat and strength; you can even make iced coffee, which I love in the summer. Installation was very straightforward and I had the system up, cleaned and running rather quickly. I can honestly say that with being home from work due to COVID-19, little things like having wonderful coffee to look forward to are such a blessing. I really love this machine! I received this machine with compliments from Influenster in exchange for my honest review.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 4, 2020
Thanks for the kind words. We're glad to hear about how much you are enjoying your new K-Supreme Plus coffee maker!
Written by a customer while visiting keurig.com
Customer Rating
5
Love This Model SO Much!!!
on October 21, 2020
Posted by: OLW78
I have owned several Keurigs. (I believe this is my fourth?) Not because they don't last, but because I have given them away to upgrade. :) This is by far my favorite model. It brews a cup of coffee SUPER fast even when it isn't pre-heated. In less than two minutes, I have a hot cup of Joe. I adore the new tank design. It is SO much better than the previous crescent shaped ones!!! I have no issues with the multi-brew technology. I think it does make a stronger cup of coffee, which I appreciate. But if you don't want your coffee that strong, you can up the ounces. I have never had any issues with the K cups getting ripped up on the top and putting grounds in my coffee. I've never gotten any grounds in my coffee for any other reason either. I love the Memory buttons so that each person in my family can make their coffee their way with the touch of only two buttons. I also like the auto shut-off feature, the fact that it's not a touch-screen computerized machine that constantly gives error messages, and I LOVE the stainless finish! Thank you, Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MikLin
Verified Purchase:Yes
I bought this Keurig to upgrade our older Platinum model. We donated the Platinum as soon as we realized this Keurig is awesome! LOVE the freed up counter space. And, this Keurig makes the perfect cup for us both. LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy this...
on November 2, 2020
Posted by: AlexW
I don't normally seek out a product to leave a review, but I am very disappointed by this keurig. We had an old model that worked great for years until it died on us. This updated one, however, is an upset. Most times it brews it splashes water everywhere and most of the grounds end up in the coffee mug. We have attempted troubleshooting: not filling the grounds to the fill line, double checking the pod is locked before brewing, attempting on different settings, etc. and more often than not you get a cup with coffee grounds. I wish I could easily return this thing.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 3, 2020
Hi Alex, thank you for your review. We're sorry to hear you're disappointed with your new K-Supreme Plus coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
high maintenace
on March 9, 2021
Posted by: unhappy person
had for 2 months no maintenance instructions came with unit for descale procedure
Now pods won't puncture spills water over counter
can't find anything procedure to correct problem
Now pods won't puncture spills water over counter
can't find anything procedure to correct problem
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
Broken after 6 months
on March 14, 2021
Posted by: Kentb
Descale error persisted after following instructions. Then pffftt and an electrical issue...apparently. No more working Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 19, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com