Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
These Are Defective and Keurig Keeps Selling Them
on January 5, 2023
Posted by: BColonna
No exaggeration, I am on my SIXTH K-Supreme Plus. I purchased my first in December of 2020, first use January 2021. Lasted 9 days, no power. Exchanged it. Replacement lasted 7 days, no power. I could go on but the next 4 had similar issues, only one of the six lasted longer than a month. The issue is they have bad thermostat switches. You can pop it open and reset it but why would you?
Keurig customer service is great and keeps sending replacements but at this point, time for a Nespresso.
Ironically I use an ancient Keurig as my backup.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 9, 2023
We are sorry to hear about the issues you have faced. We really wouldn't expect this from any of our products. We would love an opportunity to look into this further for you and find a resolution that best meets your needs. Please reach out to our Consumer Care team at 866-901-2739, we will be happy to help.
Written by a customer while visiting keurig.com
Posted by: Jan from Sanford
Verified Purchase:Yes
This is probably my favorite Keurig brewer ever! I've owned Keurigs for many years and recently purchased this one to replace a Keurig Smart (wi-fi connected) brewer. That one I did NOT like at all...too many errors and I couldn't use regular tea bags in the machine because that would cause a malfunction. So frustrating. But this is a jewel...simple to use but still has all the bells and whistles to make it convenient and easy to use!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, December 26, 2023
Thank you so much for reviewing your K-Supreme Plus coffee maker and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: 54321
Verified Purchase:Yes
This is at least my sixth or seventh Keurig over the years. At home, office, camper, etc. I love the look, and the footprint. The capacity is amazing. Somehow it looks smaller, but has more capacity than any other Keurig I’ve owned. I was very, very disappointed to see the power saving feature cannot be disabled. For me, one of the big selling points is being able to hit the start button and have immediate coffee. I am happy to say, that this heats up so quickly I don’t even notice that it started from off. It’s pretty amazing actually. I’m very happy.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, November 19, 2024
Thank you for your kind words and detailed feedback. We're glad to hear about how much you are enjoying your K-Supreme Plus coffee maker!
Written by a customer while visiting keurig.com
Posted by: FrankW
Verified Purchase:Yes
coffee taste like burnt plastic, tried to return Kurieg rep said I could not return it becausw IT WSAS DEFECTIVE. DA!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 28, 2025
Hello Frank, we are sorry to hear that you are experiencing this issue with your K-Supreme Plus coffee maker. We are confident that our Consumer Care team will be able to assist you with this and kindly request that you reach back out to them at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Sounds like the vue to me
on August 12, 2020
Posted by: Too many keurigs
This description is the same as the features touted in the failed vue products, all you have done is used vue technology with k-cup format...you had a great product in vue, but you stopped supporting it and let it die.
Response from keurig.comBy Keurig, Consumer Care, August 12, 2020
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
5
Descale question
on April 25, 2022
Posted by: kcduncan
Bought the K-Sureme Plus 3/1/22 to replace a 10+ year old Keurig that has been a faithful friend but finally gave it up. Loving the new brewer,l but last week the descale message came on and I went through the descale process, but cannot figure out how to turn off the descale message. Please advise.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MMason
Verified Purchase:Yes
I bought this 2 weeks ago to upgrade to the multi stream version. The coffee is richer and tastes better. I am happy that I made this upgrade.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great upgrade - READ THE INSTRUCTIONS
on January 9, 2023
Posted by: tokenMike
I bought this a year ago and I love it. It makes great coffee and we only have 2 coffee makers in the house so the profiles are great. Nice option going all the way down to the 4 oz. My wife and I use the refillable 90% of the time. It takes 20 more seconds, at the same time, it's much cheaper, less waste, and we have a wider range of options with coffees. I have tried a refillable in the past and with only one stream, it never worked right. Just fill up to the line.
I CANNOT emphasize reading the instructions more. The descaling process is different, you will absolutely burn up your heating element by running vinegar solution through it and not follow the instructions. I see negative review after negative review about people's burning elements smoking and all the rest after they descaled it. I would hate to be customer service knowing that people are just lying (like my brother did) to get another keurig because they didn't take 5 minutes to read.
I don't want to minimize some people's experiences. There may very well be a defective lot. I clearly did not get something defective, I follow the instructions and have over 1,000 brews in.
I don't want to minimize some people's experiences. There may very well be a defective lot. I clearly did not get something defective, I follow the instructions and have over 1,000 brews in.
I would recommend this to a friend!
Written by a customer while visiting keurig.com