Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
high maintenace
on March 9, 2021
Posted by: unhappy person
had for 2 months no maintenance instructions came with unit for descale procedure
Now pods won't puncture spills water over counter
can't find anything procedure to correct problem
Now pods won't puncture spills water over counter
can't find anything procedure to correct problem
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
Broken after 6 months
on March 14, 2021
Posted by: Kentb
Descale error persisted after following instructions. Then pffftt and an electrical issue...apparently. No more working Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 19, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
It's great when it works
on March 29, 2021
Posted by: Coffeeinthemorning
We have used keurigs for many years, when we replaced our last one with k supreme , it worked fine for about a week, then the water started going all over the pod and not through it. Sometimes we would get coffee, wasted so many popes which are expensive! Looked up a fix and found this is a common issue, the gaskets on the pins move up, they are hard to adjust and sharp, I don't want hit or miss coffee
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 31, 2021
We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Susie A
Verified Purchase:Yes
I bought this thinking with different temperature settings I could finally get a hot cup of coffee. Wrong! Hottest setting gives only lukewarm coffee. So disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
LEMON! DO NOT BUY
on September 23, 2021
Posted by: DissatisfiedCustomer123
I have purchased this model twice! One worked for 6 months then died, so I bought another. The replacement died 5 minutes out of the box. THIS IS A KNOWN ISSUE WITH THIS MODEL.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 28, 2021
We're sorry to hear that you have experienced problems with your K-Supreme Plus coffee maker. Have you spoken with our Consumer Care team about it? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
BROKE IN 4 MONTHS
on September 24, 2021
Posted by: Matysek60
Descaling ligtht coming on every 2 weeks. We use double filtered water. Finally quit brewing and turning off after 4 months
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 28, 2021
That's not what we would hope to hear. Our Consumer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Multistream TechNOWORK
on October 12, 2021
Posted by: BobRob
I bought the K-Supreme Plus Single Serve with new technology because the multiple options including personal settings would be a good addition. The large capacity reservoir sounded great. My wife is the biggest user with her Chi Tea. We've had it 3 days and she is done with it! Her Chi was so weak she couldn't drink it. When she removed the foil there was a fair amount of unprocessed Chi on the bottom of the K cup. We hooked up the old 2.0, made a Chi, and checked the K cup. No unprocessed Chi at all.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 2, 2021
That doesn't sound right. We suggest that you please call Consumer Care at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Posted by: DeeDee11
Verified Purchase:Yes
Awesome Keurig with good style.i need a complimentary tea bag brewing insert with my new Keurigs always. The pad that goes underneath the cup needs to be raised one quarter inch to cut out tiny splashes as the fluid drops in. (It might be industrial sabotage at the manufacturing plant in China. American consumers and companies have never quite understood manufacturing to cause harm. We try to be totally excellent manufacturers. China has been sabotaging what we get. I have quite a list of examples. Keurig is too good for that).
You might want to go back to some models that are simple mechanical engineering. It is going to be an excellent comeback. (For example: So many worthless software choices are available on my washing machine. There are many stupid choices no one would ever use. A simple rotary dial or series of buttons to choose options would drop the price of the unit in software engineer salaries. A "mechanical ROM BIOS"-like hardware metal platform (all metal machine parts) is preferable to LED controls).
My Keurig unit is precious as it is, but I would not mind prurient changes to stop the drop splatters. It requires cleanup every time it is used.
Thanks for listening and thanks for being there!
Dee
I would recommend this to a friend!
Written by a customer while visiting keurig.com