My unit stopped working. I called the service number and they determined it wasn't customer repairable. It was out of warranty yet they replaced it anyway at no cost to me. I'm now a customer for life. will never own a different brand coffee maker. Great Company
Since I have been very satisfied using my Keurig for years, I updated to a new model, the K Supreme Single Server that has a built in water reservoir and it made making coffee even simpler than it already was. But for some reason my new machine stopped working after 11 months. I unplugged it, waited sometime, plugged back in and nothing. So I finally called Keurig for technical support and I don't know if I was lucky or not, in less than 2 minutes I was already speaking to a live representative. She asked me some questions, then transferred me to another department and in 3 days I had a brand new machine at my door. The only thing they asked me was to return the broken one to then using a pre paid label, which I promptly did. It cost me nothing. So here, I am writing this review and giving then a high five.
I got mine in November of last year. I really like it but it just stopped working. Today. I finally finished jumping through all the hoops that I had to just to get a warranty replacement. If this one breaks I'm done with it