Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: DanMc
Verified Purchase:Yes
Makes great coffee. Multi-stream makes a rich cup of coffee. The favorite buttons really help. The variety of settings allows the selection that suits every taste.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 29, 2025
Thank you for taking the time to share your feedback. We're glad you're enjoying your coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Kimbersnow
Verified Purchase:Yes
Easy to use with temperature adjustments and flavor strength. Looks esthetically pleasing on the kitchen counter.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 30, 2025
Thank you for sharing your feedback! We are thrilled to hear that you’re enjoying your coffee maker. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: GGal
Verified Purchase:Yes
The Coffee maker has a horrific smell and the coffee taste terrible as a result. I tried cleaning with white vinegar a number of times to no avail.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, December 11, 2023
We certainly wouldn't expect this from one of our products. Have you tried reaching out to our Consumer Care team about this? We can be reached at 866-901-2739 and our representatives will be happy to assist you!
Written by a customer while visiting keurig.com
Customer Rating
5
I would say Keurig hit this one out of the park.
on August 26, 2023
Posted by: Rickter
Verified Purchase:Yes
My old Keurig lasted years but the pump started going bad. The new K-Supreme Plus was nicely wrapped in stainless steel. Even the sides and back are clad in real metal. The strength and heat adjustments are a great addition. The multi-stream tech really gets all the flavor out of the coffee. You don't need to turn on or turn off the Keurig. Just lift the handle. It turns on automatically. I lift the handle, insert the pod, close handle, select options and hit the big "k". It's pretty fast. The pot turns off automatically. The reservoir is easy to remove and fill. The pot has a smaller footprint then my old model on the counter top. It seems very reliable and well made. Top quality feel.
I would say Keurig hit this one out of the park.
I would say Keurig hit this one out of the park.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 29, 2023
You just made our day! Thank you for taking the time to share this wonderful feedback with us. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Malls
Verified Purchase:Yes
I wanted to love this coffee maker but it smells like chemicals every time I use it and the coffee tastes like it too. I've tried rinsing and cleaning it multiple times but unfortunately gave up and went back to my old one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 16, 2024
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: D A L
Verified Purchase:Yes
Very disappointed with Keurig Mfg. I agree with few other people about this coffee maker. The coffee strength setting is on low put in a pod has light roast the brew strength comes out strong. Tried a few times to adjust and same results. Also the coffee has a plastic smell tried 4- 5 rinse cycles cups hot water and get the same smell. Can't use this machine must return it. Had a few Keurigs in the past this is my second return. I can't buy another one. Please Keurig put in better parts. Get a better Q C. Department. Years ago you had a better product.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 25, 2023
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned your K-Supreme Plus coffee maker, please contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST, and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: kadila47
Verified Purchase:Yes
I was so excited for this new model but disappointed in the performance. I had to return as where you place the pod now has 5 needles and coffee grounds & water were surrounding the pod when I lifted the handle. Coffee grounds in my coffee. It’s a fabulous design and hopefully the technology is improved.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 18, 2020
Hello and thank you for your review. We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com
Customer Rating
1
Very slow
on November 16, 2020
Posted by: Banjo 21
I bought this to replace an older model which had worn out. This K-Supreme Plus is so slow making a cup of coffee. I expected it. Should work like the old model and am very dissapointed. For the c cost of this model it is a bad purchase.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 18, 2020
We appreciate your review and feedback. The K-Supreme Plus coffee maker will start brewing within 15-20 seconds of pressing brew button and normal brewing time is up to 3 minutes depending on the size and strength selected. We hope this is helpful!
Written by a customer while visiting keurig.com